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I am unhappy with Fiverr support, this is first warning for them

animcreativity

By animcreativity
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ridwansugi Proficient

ridwansugi

Posted
Posted

Hi everyone!

Check this order PDF below:

^ PDF link removed by the moderator. Anyways, I think I already added enough data below to make understand the issue.

Both buyer and seller (me) sent them emails explaining the situation that we cannot cancel order because there is a bug in milestone projects so we do not see “cancel order” option.

Surprisingly, in morning, I got an email that: “This is your first warning. If you repeat this violation or continue to violate Fiverr’s TOS, your account will be suspended.”

So, I am unhappy with Fiverr support:

  • They did not read our chat we had on the order.
  • They did not read our support tickets.
  • They just came in to cancel the order (right thing because this is what we both wanted to do) but did not judge the whole issue what was happening and marked my account as suspended.

They gave me first warning.

I did not send another message to them because this is 3rd time I am writing that I am unhappy with them.

I am giving Fiverr support first warning, that if they are going to trouble me again because of their own bugs on Fiverr, and will try to do just the police part and will not do the lawyer/judge part, I am going to stop working on Fiverr.

I do not work too much here, I think I have worked only for 30-40 days in total and this is my income: $2,245.87

So, I am sure that they have got at least $600 (from buyer) + $600 (from seller) as revenue and they still cannot provide a better support.

I have stopped working completely and there is still $459.30 in my account as “pending clearance”.

EDIT 1: I have paused all my Gigs and sent cancelation requests for current orders. Do not want to work on anything. I am an emotional personal and I think this is my positive strength. No matter what happens, I am not going to accept that Fiverr is going to punish me because of their own bugs.

EDIT 2: I had a conversation with the buyer and he said he did not flag my account.

Here are the screenshots:

Here is what the buyer sent to me:

So, all the time Fiverr staff/police were trying to please the buyer and seller does not matter to them.

This is sad.

Never, ever be afraid to make some noise and get in good trouble, necessary trouble. - John Lewis

Best wishes from India

Cheers!

Mod Note: Outgoing link removed.

I am giving Fiverr support first warning,…, …, I am going to stop working on Fiverr."

LOL.

Never though someone will act like this,

Don’t you realize that there are many of other seller available beside you?

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english_voice Collaborator

english_voice

Posted
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The terms of service are the Fiverr rulebook. Break them for any reason and you will get a warning or be suspended.

No one on Fiverr, and that includes you and me, are above the TOS. Abide by them and you will be okay.

miiila Grand Master

miiila

Posted
Posted

It’s really simple to avoid most of the issues people routinely complain about. If there’s a bug, or you think there’s a bug, or another problematic issue that you can’t solve within the terms and policies of the site that you agreed to by signing up, contact support. If in doubt about something after reading the available info in ToS and Help Center, contact support.
They may not always be able to resolve an issue (right away), but you can ask them what to do or if it would be okay to do x in this case because y.

It’s what support is there for, to help solve issues “out of the ordinary”, but you need to give them the chance to help by contacting them when something out of the ordinary happens.

maitasun Grand Master

maitasun

Posted
Posted

Yes, they have every right here, because they are the boss.

But, they do not have the right to check things thoroughly even when a discussion is going about their bugs.

Great!

But, they do not have the right to check things thoroughly even when a discussion is going about their bugs.

😳

Things you get to read on the forum… :roll_eyes:

animcreativity Rookie

animcreativity

Posted
  • Author
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For at least once try to think on my part also.

Ok let me think about it one more time.

Mmmmmm. Nope, you still broke rules.

It doesn’t matter what was your intentions you still broke rules and you still showed it to us thinking that you are absolutely right because you don’t know the rules.

Not knowing the rules doesn’t make you not responsible for your actions. Coma.

I will let my brain “rest in peace” now.

You and your sarcastic comments are everywhere.

I came here in the hope that I will get an answer from support. I have not heard from them even in 3-4 days. They care just for the buyers as they replied to him on the very first day.

Success is on their brains. They earned $1200 because of me and I did not even deserve an answer. Never ever happened in my whole life no matter how big the company was.

Anyways, this platform is not even suitable for programmers. I will write a topic about the problems we face here later if I get time.

EDIT: The thing that scares me the most is that I work hard for let’s say 1 year and make so much money for me and Fiverr (20 + 20 = 40%), and become some level seller and one morning I wake up that Fiverr police has suspended my account and they will not listen and not even reply.

Good luck for everyone else!

bighabit Newbie

bighabit

Posted
Posted

Fiverr Support/ Police are always trying to please the buyer, forgotten that it is we sellers that made fiverr a market place, we will take our market some place. Its so annoying how they will just take decision without even going through the chat, they are sooooo fast to penalise sellers, I think, they don’t think, they just do.

mariashtelle1 Grand Master

mariashtelle1

Posted
Posted

Fiverr Support/ Police are always trying to please the buyer, forgotten that it is we sellers that made fiverr a market place, we will take our market some place. Its so annoying how they will just take decision without even going through the chat, they are sooooo fast to penalise sellers, I think, they don’t think, they just do.

without even going through the chat

What are you talking about? They obviously read the chat because they solved his problem and gave him a warning because they saw that he was breaking rules.

No one gets to break rules and say that fiverr is not fair.

Guest humanissocial

Guest humanissocial

Posted
Posted

Yes, they have every right here, because they are the boss.

But, they do not have the right to check things thoroughly even when a discussion is going about their bugs.

Great!

they do not have the right to check things thoroughly even when a discussion is going about their bugs.

The ToS are not conditional.

As the others have told you, the issue isn’t that you discussed a bug so please stop mischaracterizing this as Fiverr misunderstanding you. You DID break the rules and you faced the consequences that are explained in the ToS.

The issue is that you submitted an empty delivery and tried to coerce the buyer into accepting it. That doesn’t become okay just because of a supposed bug. If you have an issue, you deal with CS. You don’t break the rules. They exist for a reason.

Accept responsibility instead of reframing things with a sob story to try to make Fiverr look bad for the mistakes you made.

Stop thinking you get a free pass to break the rules. You don’t. That’s not how policy works.

animcreativity Rookie

animcreativity

Posted
  • Author
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I will let my brain “rest in peace” now.

You and your sarcastic comments are everywhere.

I came here in the hope that I will get an answer from support. I have not heard from them even in 3-4 days. They care just for the buyers as they replied to him on the very first day.

Success is on their brains. They earned $1200 because of me and I did not even deserve an answer. Never ever happened in my whole life no matter how big the company was.

Anyways, this platform is not even suitable for programmers. I will write a topic about the problems we face here later if I get time.

EDIT: The thing that scares me the most is that I work hard for let’s say 1 year and make so much money for me and Fiverr (20 + 20 = 40%), and become some level seller and one morning I wake up that Fiverr police has suspended my account and they will not listen and not even reply.

Good luck for everyone else!

The thing that scares me the most is that I work hard for let’s say 1 year and make so much money for me and Fiverr (20 + 20 = 40%), and become some level seller and one morning I wake up that Fiverr police has suspended my account and they will not listen and not even reply.

Because I have still not got a reply from them.

Is it fair to not get a reply?

Come on guys, stop reacting and giving comments on behalf of the staff. Don’t I deserve an answer from them? What are you yourselves trying to prove here, is this a court, should I go into jail now, am I guilty? Did I steal anything from anyone? I broke a rule, unintentionally right? So, where is my answer if I contacted them?

You guys are just selectively picking up lines and sending your views on them.

TOS, TOS, TOS. Supports doesn’t consist of humans? Couldn’t they have replied to me also just like they did to the buyer? What are we? Just work for them and they will not listen to us?

The moment I started this thread I tried to interact with the support, but guess what they just don’t care for the sellers.

Guest humanissocial

Guest humanissocial

Posted
Posted

The thing that scares me the most is that I work hard for let’s say 1 year and make so much money for me and Fiverr (20 + 20 = 40%), and become some level seller and one morning I wake up that Fiverr police has suspended my account and they will not listen and not even reply.

Because I have still not got a reply from them.

Is it fair to not get a reply?

Come on guys, stop reacting and giving comments on behalf of the staff. Don’t I deserve an answer from them? What are you yourselves trying to prove here, is this a court, should I go into jail now, am I guilty? Did I steal anything from anyone? I broke a rule, unintentionally right? So, where is my answer if I contacted them?

You guys are just selectively picking up lines and sending your views on them.

TOS, TOS, TOS. Supports doesn’t consist of humans? Couldn’t they have replied to me also just like they did to the buyer? What are we? Just work for them and they will not listen to us?

The moment I started this thread I tried to interact with the support, but guess what they just don’t care for the sellers.

Come on guys, stop reacting and giving comments on behalf of the staf

The staff have nothing to do with it. This is a policy issue.

All they are doing is enforcing policy that you agreed to and you broke. You’re acting like they’re acting autonomously and being harsh. No they’re only doing what the policy says happens. You’re just mad you didn’t get a free pass to break the rules.

If a pilot tells me if I don’t buckle up I will fall, I don’t refuse to buckle up and then sue when I fall and get hurt.

animcreativity Rookie

animcreativity

Posted
  • Author
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Come on guys, stop reacting and giving comments on behalf of the staf

The staff have nothing to do with it. This is a policy issue.

All they are doing is enforcing policy that you agreed to and you broke. You’re acting like they’re acting autonomously and being harsh. No they’re only doing what the policy says happens. You’re just mad you didn’t get a free pass to break the rules.

If a pilot tells me if I don’t buckle up I will fall, I don’t refuse to buckle up and then sue when I fall and get hurt.

See, again you have selected a line selectively.

Go ahead. Keep sending.

I am nothing against such a big company.

Thanks for all the help for explaining to me, because I still could not understand that “why did they not answer to me in 3-4 days” and answered the buyer same day.

Guest humanissocial

Guest humanissocial

Posted
Posted

See, again you have selected a line selectively.

Go ahead. Keep sending.

I am nothing against such a big company.

Thanks for all the help for explaining to me, because I still could not understand that “why did they not answer to me in 3-4 days” and answered the buyer same day.

selected

There is no grey area, nothing in your message means that the the policy doesn’t apply to you. I read your whole thing, not just a line. I know the circumstances.

I’m telling you that the circumstances don’t mean the rules stop applying to you. The ToS aren’t conditional and nothing gives you a free pass to break them.

vibronx Grand Master

vibronx

Posted
Posted

See, again you have selected a line selectively.

Go ahead. Keep sending.

I am nothing against such a big company.

Thanks for all the help for explaining to me, because I still could not understand that “why did they not answer to me in 3-4 days” and answered the buyer same day.

Just do what @humanissocial said. Accept the consequences of your actions. You DID violate the Terms of Service. It does not matter what your intentions were. That is not how rules or business work.

Learn from this experience, read the ToS carefully, and do better next time.

animcreativity Rookie

animcreativity

Posted
  • Author
Posted

I keep on seeing some same people keep on replying again and again on many/almost all topics.

They are talking to me about TOS TOS TOS TOS TOS… what?
I need my reply from Fiverr support. Too much to ask. They replied the buyer.
But, NO they did not reply to me yet even after 3-4 days.

Where is my peace of mind that they can I still work here and Fiverr support will always reply to me because they did not?

animcreativity Rookie

animcreativity

Posted
  • Author
Posted

I have to agree that Fiverr was a bit late in replying to you, but as I’ve mentioned above, you still broke TOS.

NO REPLY my friend. NO REPLY.

They replied to the buyer same day.

But, I am still waiting.

Guest humanissocial

Guest humanissocial

Posted
Posted

Just do what @humanissocial said. Accept the consequences of your actions. You DID violate the Terms of Service. It does not matter what your intentions were. That is not how rules or business work.

Learn from this experience, read the ToS carefully, and do better next time.

Thank you. He is under the false impression his circumstances means he gets to break the rules and do things his way. That’s not how policy works and CS doesn’t become a bad guy for doing exactly what they say they will do in their ToS.

animcreativity Rookie

animcreativity

Posted
  • Author
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Thank you. He is under the false impression his circumstances means he gets to break the rules and do things his way. That’s not how policy works and CS doesn’t become a bad guy for doing exactly what they say they will do in their ToS.

Stop being judge.

Are you Fiverr support?

Can you reply my ticket?

vibronx Grand Master

vibronx

Posted
Posted

I keep on seeing some same people keep on replying again and again on many/almost all topics.

They are talking to me about TOS TOS TOS TOS TOS… what?

I need my reply from Fiverr support. Too much to ask. They replied the buyer.

But, NO they did not reply to me yet even after 3-4 days.

Where is my peace of mind that they can I still work here and Fiverr support will always reply to me because they did not?

They will respond within 10 days. You need to have patience.

The same people keep responding because the majority of forum members still don’t get that it is important to read what you sign (the ToS). If people start acting like adults, research stuff for themselves, and accept the consequences of their actions, then we wouldn’t need to keep responding to the same things over and over.

Guest humanissocial

Guest humanissocial

Posted
Posted

I keep on seeing some same people keep on replying again and again on many/almost all topics.

They are talking to me about TOS TOS TOS TOS TOS… what?

I need my reply from Fiverr support. Too much to ask. They replied the buyer.

But, NO they did not reply to me yet even after 3-4 days.

Where is my peace of mind that they can I still work here and Fiverr support will always reply to me because they did not?

Why would they reply to someone whose grievance is that he didn’t get away with breaking their rules?

aarontgladiator Proficient

aarontgladiator

Posted
Posted

I keep on seeing some same people keep on replying again and again on many/almost all topics.

They are talking to me about TOS TOS TOS TOS TOS… what?

I need my reply from Fiverr support. Too much to ask. They replied the buyer.

But, NO they did not reply to me yet even after 3-4 days.

Where is my peace of mind that they can I still work here and Fiverr support will always reply to me because they did not?

They didn’t reply to you because they had many people who didn’t break TOS contact them. You contacted them because you thought your warning was not justified. They get millions of messages like this everyday. Personally, they probably just ignored your message!

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