My client is having trouble paying through Fiverr. URGENT HELP!

[samuelaaron0110]

Hello community! I come here again with a dilemma.

I have a client who is new to Fiverr and wants to buy my services but can only pay with the PayPal balance, as far as I know, to pay for Fiverr with PayPal you must have a bank account or card associated with your account and can not pay with the balance of the account (correct me if I am wrong, this would solve everything lol).

I want to do everything legally and without breaking any rules, especially when I have just been promoted to level 2. One solution I could opt for is to ask you for contact information and talk outside of Fiverr to get paid directly by PayPal, but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

What can I do or whom can I ask? I don’t think anyone would like to lose a client because of Fiverr’s payment limitations.

I have written to the support team, but they will take at least 12 hours to contact me, and as everyone knows too, you have to be agile and fast in hooking them up with your service, if you take too long the client can get another freelancer, and in this case, another one who doesn’t mind asking for their details and violating the rules and by being honest you are left with nothing.

What would you do in this situation?

I need urgent help, all kinds of help are welcome…

THANKS IN ADVANCE!

[Guest lloydsolutions]

Hello community! I come here again with a dilemma.

I have a client who is new to Fiverr and wants to buy my services but can only pay with the PayPal balance, as far as I know, to pay for Fiverr with PayPal you must have a bank account or card associated with your account and can not pay with the balance of the account (correct me if I am wrong, this would solve everything lol).

I want to do everything legally and without breaking any rules, especially when I have just been promoted to level 2. One solution I could opt for is to ask you for contact information and talk outside of Fiverr to get paid directly by PayPal, but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

What can I do or whom can I ask? I don’t think anyone would like to lose a client because of Fiverr’s payment limitations.

I have written to the support team, but they will take at least 12 hours to contact me, and as everyone knows too, you have to be agile and fast in hooking them up with your service, if you take too long the client can get another freelancer, and in this case, another one who doesn’t mind asking for their details and violating the rules and by being honest you are left with nothing.

What would you do in this situation?

I need urgent help, all kinds of help are welcome…

THANKS IN ADVANCE!

One solution I could opt for is to ask you for contact information and talk outside of Fiverr to get paid directly by PayPal,

To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, ■■■■■/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

The above is from the Terms of Service at the bottom of the Fiverr main page.

Suggest you carefully read the Terms of Service as a violation can risk your account.

by being honest you are left with nothing.

By being dishonest you could be left with no account!

[samuelaaron0110]

Hello community! I come here again with a dilemma.

I have a client who is new to Fiverr and wants to buy my services but can only pay with the PayPal balance, as far as I know, to pay for Fiverr with PayPal you must have a bank account or card associated with your account and can not pay with the balance of the account (correct me if I am wrong, this would solve everything lol).

I want to do everything legally and without breaking any rules, especially when I have just been promoted to level 2. One solution I could opt for is to ask you for contact information and talk outside of Fiverr to get paid directly by PayPal, but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

What can I do or whom can I ask? I don’t think anyone would like to lose a client because of Fiverr’s payment limitations.

I have written to the support team, but they will take at least 12 hours to contact me, and as everyone knows too, you have to be agile and fast in hooking them up with your service, if you take too long the client can get another freelancer, and in this case, another one who doesn’t mind asking for their details and violating the rules and by being honest you are left with nothing.

What would you do in this situation?

I need urgent help, all kinds of help are welcome…

THANKS IN ADVANCE!

but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

Have you finished reading? I know that, I’m asking for help, I would have done it already if I didn’t mind violating the rules

[zerlina84]

but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

Have you finished reading? I know that, I’m asking for help, I would have done it already if I didn’t mind violating the rules

It’s not a question of being loyal. If you ask for payment outside of Fiverr, you’re banned.

They can pay through credit card or through credit card associated to Paypal or if they have credit on their Paypal.

You already talked to CS so you’re just going to have to wait. If the client can’t wait, he can go to someone else… and have exactly the same problem.

[Guest lloydsolutions]

but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

Have you finished reading? I know that, I’m asking for help, I would have done it already if I didn’t mind violating the rules

In most locations, purchases on Fiverr can be made by using one of the following payment methods: Credit Card, PayPal, Fiverr Credits or existing Fiverr Balance.

The above is from the Terms of Service. If the buyer has a problem with their payment suggest they contact Customer Support who will be able to help them.

[catwriter]

Has the buyer tried paying with PayPal?

[coerdelion]

Hello community! I come here again with a dilemma.

I have a client who is new to Fiverr and wants to buy my services but can only pay with the PayPal balance, as far as I know, to pay for Fiverr with PayPal you must have a bank account or card associated with your account and can not pay with the balance of the account (correct me if I am wrong, this would solve everything lol).

I want to do everything legally and without breaking any rules, especially when I have just been promoted to level 2. One solution I could opt for is to ask you for contact information and talk outside of Fiverr to get paid directly by PayPal, but I want to be loyal to the platform that is giving me work, clients, and visibility in the virtual world.

What can I do or whom can I ask? I don’t think anyone would like to lose a client because of Fiverr’s payment limitations.

I have written to the support team, but they will take at least 12 hours to contact me, and as everyone knows too, you have to be agile and fast in hooking them up with your service, if you take too long the client can get another freelancer, and in this case, another one who doesn’t mind asking for their details and violating the rules and by being honest you are left with nothing.

What would you do in this situation?

I need urgent help, all kinds of help are welcome…

THANKS IN ADVANCE!

you must have a bank account or card associated with your account and can not pay with the balance of the account

Actually, if there’s money in the paypal account, the buyer can use that to pay …

[mariashtelle1]

There is nothing you can do about payments and you kind of need to accept that.

All you need to do is to say that they should be able to pay from PayPal however if they have any difficulties they can for sure use credit/debit card or alternatively contact fiverr support as you are sure they might be the best place to solve payment problems.

[samuelaaron0110]

you must have a bank account or card associated with your account and can not pay with the balance of the account

Actually, if there’s money in the paypal account, the buyer can use that to pay …

I sent an offer to my client to see what the next steps were, she told me that they ask for an associated credit card at the time of payment with PayPal… The problem is that she doesn’t have a card

[samuelaaron0110]

There is nothing you can do about payments and you kind of need to accept that.

All you need to do is to say that they should be able to pay from PayPal however if they have any difficulties they can for sure use credit/debit card or alternatively contact fiverr support as you are sure they might be the best place to solve payment problems.

All you need to do is to say that they should be able to pay from PayPal however if they have any difficulties they can for sure use credit/debit card or alternatively contact fiverr support as you are sure they might be the best place to solve payment problems.

There is definitely a problem to pay me, I have talked to the support team but we have been waiting for 7 hours, right now I can’t do anything but wait for their answer 🙁

[mariashtelle1]

All you need to do is to say that they should be able to pay from PayPal however if they have any difficulties they can for sure use credit/debit card or alternatively contact fiverr support as you are sure they might be the best place to solve payment problems.

There is definitely a problem to pay me, I have talked to the support team but we have been waiting for 7 hours, right now I can’t do anything but wait for their answer 🙁

we have been waiting for 7 hours

And you might hear from them only in the next 10 days 😉

Right now support is overwhelmed and people are reporting here that it’s taking up to 10 days or even to get a reply. I myself got their replies only in 5+ days on an urgente matters.

So you seriously can’t do much in this situation. And you’d rather tell your client to reach out to support themselves because you contacting them wouldn’t make any difference. Even if support can interfere there they will ask your client to reach out to them because you can not handle payments for your client. And you’ll end end up waiting double time while they answer to you and after that waiting when they will answer to your client on his ticket.

And that’s exactly why I originally said that it should be your CLIENT opening a ticket with support NOT YOU.

It’s your client who has problems with payment provider, not you. You can even give a details of that transaction.

If you loose that client because he couldn’t wait then so be it. And I’m not even clear if he even tried to pay with just a PayPal balance or not or if he just asked you a question.

[samuelaaron0110]

we have been waiting for 7 hours

And you might hear from them only in the next 10 days 😉

Right now support is overwhelmed and people are reporting here that it’s taking up to 10 days or even to get a reply. I myself got their replies only in 5+ days on an urgente matters.

So you seriously can’t do much in this situation. And you’d rather tell your client to reach out to support themselves because you contacting them wouldn’t make any difference. Even if support can interfere there they will ask your client to reach out to them because you can not handle payments for your client. And you’ll end end up waiting double time while they answer to you and after that waiting when they will answer to your client on his ticket.

And that’s exactly why I originally said that it should be your CLIENT opening a ticket with support NOT YOU.

It’s your client who has problems with payment provider, not you. You can even give a details of that transaction.

If you loose that client because he couldn’t wait then so be it. And I’m not even clear if he even tried to pay with just a PayPal balance or not or if he just asked you a question.

And that’s exactly why I originally said that it should be your CLIENT opening a ticket with support NOT YOU.

It’s your client who has problems with payment provider, not you.

I’m opening the ticket myself but for these reasons:

• My client speaks Spanish (my native language).
• She is new to Fiverr and doesn’t know how to do things
• She knew how to get in touch with me with difficulty, she got Fiverr in a Youtube video.

She knows absolutely nothing about Fiverr, I don’t even know if she can write a ticket in English to Fiverr’s support, and I am doing it because she is my client and I want to help as much as possible.

What would you do in this situation? Stand idly by? I’m just trying to help with the problem.

If you loose that client because he couldn’t wait then so be it.

She can wait, which I don’t know if she can pay.

And I’m not even clear if he even tried to pay with just a PayPal balance or not or if he just asked you a question.

I told my client to do a test, I sent her an offer and told her to follow all the steps to the end (on PayPal) to see if she could pay with the PayPal balance or if she should associate a credit card. She told me that she is being asked for a credit card. She lives in South America just like me, in our countries, credit cards are not in dollars :man_shrugging:

[aarontgladiator]

And that’s exactly why I originally said that it should be your CLIENT opening a ticket with support NOT YOU.

It’s your client who has problems with payment provider, not you.

I’m opening the ticket myself but for these reasons:

• My client speaks Spanish (my native language).
• She is new to Fiverr and doesn’t know how to do things
• She knew how to get in touch with me with difficulty, she got Fiverr in a Youtube video.

She knows absolutely nothing about Fiverr, I don’t even know if she can write a ticket in English to Fiverr’s support, and I am doing it because she is my client and I want to help as much as possible.

What would you do in this situation? Stand idly by? I’m just trying to help with the problem.

If you loose that client because he couldn’t wait then so be it.

She can wait, which I don’t know if she can pay.

And I’m not even clear if he even tried to pay with just a PayPal balance or not or if he just asked you a question.

I told my client to do a test, I sent her an offer and told her to follow all the steps to the end (on PayPal) to see if she could pay with the PayPal balance or if she should associate a credit card. She told me that she is being asked for a credit card. She lives in South America just like me, in our countries, credit cards are not in dollars :man_shrugging:

Credit cards not being in dollars don’t matter! In the end, it gets paid in your currency. It’s like changing the currency which is done by Fiverr.

[samuelaaron0110]

Credit cards not being in dollars don’t matter! In the end, it gets paid in your currency. It’s like changing the currency which is done by Fiverr.

Yes it matters my friend, the problem is not in Fiverr, the problem is in PayPal. Here in Latin America, we are asked to associate bank accounts or credit cards from the United States specifically. I know how frustrating it can be not to be able to pay with your PayPal balance in formal companies. Although there is also a problem at Fiverr obviously, there should be some way for customers to pay without limitations.

Note: For example here in my country, there are visa and Mastercard cards but they are not in dollars so you can’t associate with PayPal. That’s another thing with PayPal, everything is a problem!

[aarontgladiator]

Yes it matters my friend, the problem is not in Fiverr, the problem is in PayPal. Here in Latin America, we are asked to associate bank accounts or credit cards from the United States specifically. I know how frustrating it can be not to be able to pay with your PayPal balance in formal companies. Although there is also a problem at Fiverr obviously, there should be some way for customers to pay without limitations.

Note: For example here in my country, there are visa and Mastercard cards but they are not in dollars so you can’t associate with PayPal. That’s another thing with PayPal, everything is a problem!

Oh alright, sorry. That’s why I don’t use PayPal.

[mariashtelle1]

And that’s exactly why I originally said that it should be your CLIENT opening a ticket with support NOT YOU.

It’s your client who has problems with payment provider, not you.

I’m opening the ticket myself but for these reasons:

• My client speaks Spanish (my native language).
• She is new to Fiverr and doesn’t know how to do things
• She knew how to get in touch with me with difficulty, she got Fiverr in a Youtube video.

She knows absolutely nothing about Fiverr, I don’t even know if she can write a ticket in English to Fiverr’s support, and I am doing it because she is my client and I want to help as much as possible.

What would you do in this situation? Stand idly by? I’m just trying to help with the problem.

If you loose that client because he couldn’t wait then so be it.

She can wait, which I don’t know if she can pay.

And I’m not even clear if he even tried to pay with just a PayPal balance or not or if he just asked you a question.

I told my client to do a test, I sent her an offer and told her to follow all the steps to the end (on PayPal) to see if she could pay with the PayPal balance or if she should associate a credit card. She told me that she is being asked for a credit card. She lives in South America just like me, in our countries, credit cards are not in dollars :man_shrugging:

I still don’t see why your client has to have it connected with a bank account. On your screenshot it’s clearly said that you can pay and receive money only with email address PayPal.

But for WITHDRAWING funds you need to have a bank account. Which is obvious you can’t move your money to a bank account without having a bank account.

What would you do in this situation? Stand idly by?

Well, I already said what I would’ve done in your case, O would’ve show the direction to a client but solving their payment problems is not my problem. It can only backfire on you because trying to get money sorted on someone else’s behalf whom you don’t even know might finish in fraud accusations.

But you do you. I already have you possible scenarios but it’s always up to you what direction you’ll take.

My communication would’ve been based on reassurance and support not jumping and taking actions on behalf of a client. I could’ve help them to write a message in English so they could sent it but it’s still them who need to do it. And fiverr is not that difficult to understand. They managed to find and contact you at the end so the definitely could’ve follow a link that you could’ve send for opening a support ticket.

[samuelaaron0110]

I still don’t see why your client has to have it connected with a bank account. On your screenshot it’s clearly said that you can pay and receive money only with email address PayPal.

But for WITHDRAWING funds you need to have a bank account. Which is obvious you can’t move your money to a bank account without having a bank account.

What would you do in this situation? Stand idly by?

Well, I already said what I would’ve done in your case, O would’ve show the direction to a client but solving their payment problems is not my problem. It can only backfire on you because trying to get money sorted on someone else’s behalf whom you don’t even know might finish in fraud accusations.

But you do you. I already have you possible scenarios but it’s always up to you what direction you’ll take.

My communication would’ve been based on reassurance and support not jumping and taking actions on behalf of a client. I could’ve help them to write a message in English so they could sent it but it’s still them who need to do it. And fiverr is not that difficult to understand. They managed to find and contact you at the end so the definitely could’ve follow a link that you could’ve send for opening a support ticket.

Well, I already said what I would’ve done in your case, O would’ve show the direction to a client but solving their payment problems is not my problem. It can only backfire on you because trying to get money sorted on someone else’s behalf whom you don’t even know might finish in fraud accusations.

But you do you. I already have you possible scenarios but it’s always up to you what direction you’ll take.

My communication would’ve been based on reassurance and support not jumping and taking actions on behalf of a client. I could’ve help them to write a message in English so they could sent it but it’s still them who need to do it. And fiverr is not that difficult to understand. They managed to find and contact you at the end so the definitely could’ve follow a link that you could’ve send for opening a support ticket.

Thanks, it’s not what I’d like to read, but it’s very realistic. I’ll stop doing things on my own and let whatever has to happen happen, I told her what you said about helping her with the ticket but she didn’t answer me, if she thought Fiverr had a very tangled system to pay and she left, so be it. You’re right, I’m just raising alerts and getting into trouble that I shouldn’t. I got a little desperate with this as I have been short of work these days (maybe because of the COVID-19?) and I wanted to take the opportunity, but I think if I go any further I might end up getting kicked out of Fiverr. Thank you very much for making me see the reality!