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Buyer bought the wrong thing


letsdo1
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You can’t really, a mutual cancellation will have an impact on your completion rate. But was the buyer trying to buy a different gig from you and just misclicked? Then you could tell him that you can do it anyways. Maybe write down on the order page what’s included in the gig he wanted so there are no missunderstandings.

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Cancellation wouldn’t affect your ratings at all…It will affect your Order completion rate.
try contacting fiverr CS in this case…they will help you cancel your order without any dropping your order completion rate…
Explain them buyer ordered service that you are not offering and he mistakenly placed order…

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Please contact support. They will cancell your order without complitation rate

They will cancell your order without complitation rate

That is not something you can guarantee. Please don’t post advice that promises things you have no authority to promise, and you cannot guarantee to happen.

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