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Fiverr Customer Support is Dead (Rest In Peace)


Guest bolahaseeb

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Guest bolahaseeb

What has happenned to them?

Problems because of the pandemic, plus thousands of new users joining, not understanding anything, not reading anything, and sending them multiple tickets.

pandemic has nothing to do with that Workers can work from home , plus thousands of new users joining, So fiverr should hire New People .

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Guest bolahaseeb

According to the forum, some people receive answers in 10 days.

some people receive answers in 10 days. What about Rest of the people

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pandemic has nothing to do with that Workers can work from home , plus thousands of new users joining, So fiverr should hire New People .

pandemic has nothing to do with that Workers can work from home

That’s a broad statement and you don’t know that. You can’t just send the entire CS staff to “work from home” when they used to work in the office environment and expect things to run smoothly. You also can’t know fiverr’s budgets and how many more staff they can or plan to hire. Also, freelancers and those temporarily working from home get sick too.

I don’t think that fiverr handled or prepared for the deluge of new sellers well by any means, but the pandemic has a lot to do with the current state of things.

PS Also, considering the quality of customer support we are getting sometimes, just hiring a bunch of new people probably would make things worse.

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Guest bolahaseeb

pandemic has nothing to do with that Workers can work from home

That’s a broad statement and you don’t know that. You can’t just send the entire CS staff to “work from home” when they used to work in the office environment and expect things to run smoothly. You also can’t know fiverr’s budgets and how many more staff they can or plan to hire. Also, freelancers and those temporarily working from home get sick too.

I don’t think that fiverr handled or prepared for the deluge of new sellers well by any means, but the pandemic has a lot to do with the current state of things.

PS Also, considering the quality of customer support we are getting sometimes, just hiring a bunch of new people probably would make things worse.

Thats True I Agree with you, how you know so much about fiverr @lenasemenkova

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Guest bolahaseeb

I usually get answer to an support ticket in about 3-5 work days. It might have to do with categories. I usually open a ticket in security section > other.

Now Days might it take long time

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