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Help me please, new seller but get low rate.. i cannot offer


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hi everyone , im new seller on fiverr, i get trouble , i cant offer buyer request, because my gigs get low rate (4,3) from buyer…anyone may help me…

a few days ago I got an order, I sent the order on time, but there were some problems with communication with the buyer, after I sent the order it turned out that the buyer gave a rate of 4.3 because of communication problems, what should I do for this problem? thanks

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