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How Do I Handle Troublesome Buyers

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I recently delivered rewriting service to a buyer who wanted me to enhance readability and correct grammatical errors.

Upon delivery, he/she quickly cancelled and demanded for a refund showing me 2 other copies rewritten by different freelancers.

I figured out that the same document was given to about 3 freelancers. Having already accepted one delivery, they decided to cancel with the rest.

I have contacted CS but haven’t gotten any response yet.

What do I do now?

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