mf_digitalart Posted June 8, 2020 Share Posted June 8, 2020 Today i got an order of 215, with a normal discount of 20% my expected earnings should be 172. But it says only $ 152, did the cut amount increase to 30%? 2 Link to comment Share on other sites More sharing options...
hinajehan Posted June 8, 2020 Share Posted June 8, 2020 You should contact customer support, it must be a bug. 1 Link to comment Share on other sites More sharing options...
priyasumit786 Posted June 8, 2020 Share Posted June 8, 2020 You should contact customer support, it must be a bug.Are you adding the tip amount as well in it? 1 Link to comment Share on other sites More sharing options...
mdsaadquamer007 Posted June 8, 2020 Share Posted June 8, 2020 You should contact customer support… Link to comment Share on other sites More sharing options...
arnukas Posted June 8, 2020 Share Posted June 8, 2020 Must be a bug. It’s a different situation for me, but I lost a couple dozens of dollars from my available for withdrawal for no reason. 1 Link to comment Share on other sites More sharing options...
rezowan121 Posted June 8, 2020 Share Posted June 8, 2020 Contact Support. All the best. 💗 1 Link to comment Share on other sites More sharing options...
mariayasir Posted June 8, 2020 Share Posted June 8, 2020 You are doing the wrong calculation.I calculated your numbers while including the 20% discount and I don’t see anything like a bug or whatever. 2 Link to comment Share on other sites More sharing options...
purplecovetbibi Posted June 8, 2020 Share Posted June 8, 2020 It’s such a bad experience, contact with fiverr support, they’ll help to figure it out. Link to comment Share on other sites More sharing options...
jonbaas Posted June 8, 2020 Share Posted June 8, 2020 It’s such a bad experience, contact with fiverr support, they’ll help to figure it out.It’s such a bad experienceThere is no “bad experience”. It has already been clarified that the OP was doing the math incorrectly. 2 Link to comment Share on other sites More sharing options...
joyh97 Posted June 8, 2020 Share Posted June 8, 2020 It’s such a bad experienceThere is no “bad experience”. It has already been clarified that the OP was doing the math incorrectly.How? 80% of 215 is $172 Link to comment Share on other sites More sharing options...
jonbaas Posted June 8, 2020 Share Posted June 8, 2020 How? 80% of 215 is $172Fiverr takes 20% of all earnings. The OP was likely doing the math incorrectly, or listed the wrong numbers. As has already been said, if the OP thinks there is a problem, they need to contact CS. We – here on the forum – can do nothing to solve the OP’s concerns. 1 Link to comment Share on other sites More sharing options...
miiila Posted June 8, 2020 Share Posted June 8, 2020 No, it isn’t; as the fees for sellers and buyers are listed in the ToS, you can easily check there; if you go to the ToS page and search (press CTRL+F) for “80%”, you’ll find that it’s still 80% net revenue = 20% fee.Maybe the buyer used a promo code, in which case I think the missing money should yet appear when the revenue goes to your clearance queue after order completion; if it won’t, contact support.If it’s not that, it might be a bug, contact support.Oh, and make sure, you’re comparing USD to USD and not your local currency. 2 Link to comment Share on other sites More sharing options...
fuadahmedaf Posted June 8, 2020 Share Posted June 8, 2020 Fiverr cut still 20% . You should contact support team. Link to comment Share on other sites More sharing options...
mf_digitalart Posted June 9, 2020 Author Share Posted June 9, 2020 You should contact customer support, it must be a bug.Thank you for your support, its back to normal again, I believe it must be a bug. 1 Link to comment Share on other sites More sharing options...
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