batool_graphics Posted June 6, 2020 Share Posted June 6, 2020 Hi kindly guide me what is the customer support link ,if our account is disable and not able to login? …Kindly send me link please .Thanks Link to comment Share on other sites More sharing options...
marinapomorac Posted June 6, 2020 Share Posted June 6, 2020 On the bottom of each page on Fiverr you have customer support link.https://www.fiverr.com/support 1 Link to comment Share on other sites More sharing options...
batool_graphics Posted June 6, 2020 Author Share Posted June 6, 2020 On the bottom of each page on Fiverr you have customer support link.https://www.fiverr.com/supportThis link is ok ,But i am not able to sign in due to temporary block Link to comment Share on other sites More sharing options...
marinapomorac Posted June 6, 2020 Share Posted June 6, 2020 This link is ok ,But i am not able to sign in due to temporary blockSo send them an email. If you contacted them before, you have their email stored in your Gmail.Reply to that. All your tickets are there, always with all cs responses. 1 Link to comment Share on other sites More sharing options...
batool_graphics Posted June 6, 2020 Author Share Posted June 6, 2020 So send them an email. If you contacted them before, you have their email stored in your Gmail.Reply to that. All your tickets are there, always with all cs responses.Yes i send an email ,But they did not respond me . Link to comment Share on other sites More sharing options...
marinapomorac Posted June 6, 2020 Share Posted June 6, 2020 Yes i send an email ,But they did not respond me .They did not respond at all (you did not receive your ticket number) ? 1 Link to comment Share on other sites More sharing options...
batool_graphics Posted June 6, 2020 Author Share Posted June 6, 2020 They did not respond at all (you did not receive your ticket number) ?Yes i did not got any ticket number yet Link to comment Share on other sites More sharing options...
catwriter Posted June 6, 2020 Share Posted June 6, 2020 I’m not sure if there are ticket numbers when someone sends them an email. There’s no ticket submitted, after all.EDIT: it looks like your last delivery was 2 hours ago? Link to comment Share on other sites More sharing options...
zerlina84 Posted June 6, 2020 Share Posted June 6, 2020 I’m not sure if there are ticket numbers when someone sends them an email. There’s no ticket submitted, after all.EDIT: it looks like your last delivery was 2 hours ago?I’m not sure if there are ticket numbers when someone sends them an email. There’s no ticket submitted, after all.Yes, there are. I only send emails to CS and a ticket is automatically opened. And we receive an automatic response informing us of that. 2 Link to comment Share on other sites More sharing options...
humanissocial Posted June 6, 2020 Share Posted June 6, 2020 Yes i send an email ,But they did not respond me .If they didn’t respond to your email, why would they respond to a form submission? Don’t open multiple tickets on the same thing. CS is overloaded and duplicate tickets is just going to make it worse.If they’re not responding, it’s either because they are busy or because you asking for something you aren’t entitled to. I imagine you’re asking them to reinstate your account despite you breaking the rules. They aren’t going to do that because you asked them to… That would defeat the whole purpose of policy. 1 Link to comment Share on other sites More sharing options...
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