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Sellers must not be punished for this!

arnukas
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arnukas Collaborator

arnukas

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Hi there!
So as you read my title, some of us experienced this thing already. And it really annoys it every time it happens. I am talking about Buyers purchasing Gig Extras after delivering the order.
But you might think, what is wrong with purchasing Gig Extras then?

Well, this week I had 3 the same situations, and I am afraid that it will keep happening.

So, most of the times, I get orders at midnight (my time) from America. I sleep for about 8+ hours. So when I wake up, (and for this example, it is 24-hour delivery), there’s about less than 16 hours left for the order. I am not always available to do this job immediately after I wake up, since it’s a part-time job for me, I got other things to do. Then there’s about 12 hours left to the delivery and I finish the work within less than 9 hours left. I deliver the order and I go sleep. At some point at midnight, a Buyer decides to purchase one of my Gig Extra packages. That’s a good thing, BUT! Once he purchases it, the timer continues. I wake up and I see this: Gig Extra purchased; Your delivery is late. Delivery stats decreases, you get less orders. You, as a Seller, didn’t do anything wrong. At all!

I mean…why this?

Shouldn’t we have compensated time? It could use a similar system as revisions do. If a Buyer buys a Gig Extra, we should get another 24 hours to deliver it. As of purchasing Gig Extra while the order is not delivered yet, I understand, it doesn’t need that, but if the order is delivered, and in my case, most of the times, I deliver it on the evenings, and then a Buyer purchases a Gig Extra while I sleep and the time counts again.

So in conclusion, we should get more time to deliver the order if it was delivered already and then someone purchased a Gig Extra for it.

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cre8iveartwork Experienced

cre8iveartwork

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Hi there!

So as you read my title, some of us experienced this thing already. And it really annoys it every time it happens. I am talking about Buyers purchasing Gig Extras after delivering the order.

But you might think, what is wrong with purchasing Gig Extras then?

Well, this week I had 3 the same situations, and I am afraid that it will keep happening.

So, most of the times, I get orders at midnight (my time) from America. I sleep for about 8+ hours. So when I wake up, (and for this example, it is 24-hour delivery), there’s about less than 16 hours left for the order. I am not always available to do this job immediately after I wake up, since it’s a part-time job for me, I got other things to do. Then there’s about 12 hours left to the delivery and I finish the work within less than 9 hours left. I deliver the order and I go sleep. At some point at midnight, a Buyer decides to purchase one of my Gig Extra packages. That’s a good thing, BUT! Once he purchases it, the timer continues. I wake up and I see this: Gig Extra purchased; Your delivery is late. Delivery stats decreases, you get less orders. You, as a Seller, didn’t do anything wrong. At all!

I mean…why this?

Shouldn’t we have compensated time? It could use a similar system as revisions do. If a Buyer buys a Gig Extra, we should get another 24 hours to deliver it. As of purchasing Gig Extra while the order is not delivered yet, I understand, it doesn’t need that, but if the order is delivered, and in my case, most of the times, I deliver it on the evenings, and then a Buyer purchases a Gig Extra while I sleep and the time counts again.

So in conclusion, we should get more time to deliver the order if it was delivered already and then someone purchased a Gig Extra for it.

and for this example, it is 24-hour delivery), there’s about less than 16 hours left for the order. I am not always available to do this job immediately after I wake up,

don’t offer fast delivery then…

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arnukas Collaborator

arnukas

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and for this example, it is 24-hour delivery), there’s about less than 16 hours left for the order. I am not always available to do this job immediately after I wake up,

don’t offer fast delivery then…

don’t offer fast delivery then…

I better keep 24 hour delivery option, because I earn a quarter of my earnings from that and it would be a huge loss

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priyasumit786 Explorer

priyasumit786

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Hi there!

So as you read my title, some of us experienced this thing already. And it really annoys it every time it happens. I am talking about Buyers purchasing Gig Extras after delivering the order.

But you might think, what is wrong with purchasing Gig Extras then?

Well, this week I had 3 the same situations, and I am afraid that it will keep happening.

So, most of the times, I get orders at midnight (my time) from America. I sleep for about 8+ hours. So when I wake up, (and for this example, it is 24-hour delivery), there’s about less than 16 hours left for the order. I am not always available to do this job immediately after I wake up, since it’s a part-time job for me, I got other things to do. Then there’s about 12 hours left to the delivery and I finish the work within less than 9 hours left. I deliver the order and I go sleep. At some point at midnight, a Buyer decides to purchase one of my Gig Extra packages. That’s a good thing, BUT! Once he purchases it, the timer continues. I wake up and I see this: Gig Extra purchased; Your delivery is late. Delivery stats decreases, you get less orders. You, as a Seller, didn’t do anything wrong. At all!

I mean…why this?

Shouldn’t we have compensated time? It could use a similar system as revisions do. If a Buyer buys a Gig Extra, we should get another 24 hours to deliver it. As of purchasing Gig Extra while the order is not delivered yet, I understand, it doesn’t need that, but if the order is delivered, and in my case, most of the times, I deliver it on the evenings, and then a Buyer purchases a Gig Extra while I sleep and the time counts again.

So in conclusion, we should get more time to deliver the order if it was delivered already and then someone purchased a Gig Extra for it.

Added to it

Buyer order a GIG

After 12 hours I do the job and send it

buyer comes back after 2 days ask for changes

Do it in say 13 hours and send

buyer comes back after 2 days order a GIG extra with another day added to it

Boom the delivery is late,

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arnukas Collaborator

arnukas

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I’m not sure the “late” delivery of the extra is counted against you. I’ve only had it happen twice but as I recall it didn’t get counted as a late delivery. I delivered it before it said “very late”.

I delivered it before it said “very late”.

Same, I deliver it when it says late, not very late. But still, losing delivery stats.

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arnukas Collaborator

arnukas

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I am agree with @aimen_03 , added extra time if you can’t manage to do it, problem solved 😀

if you can’t manage to do it

I am managed to do it, unless a Buyer decides to purchase Gig Extra in the middle of the night for me. If they purchase it while I am awake, I wouldn’t be late. And that’s not a solution since as I replied to another message, some of my Gig Extras require a few extra minutes of work, which would make Buyers suspicious and they might not want to order it.

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arnukas Collaborator

arnukas

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and for this example, it is 24-hour delivery), there’s about less than 16 hours left for the order. I am not always available to do this job immediately after I wake up,

don’t offer fast delivery then…

@cre8iveartwork And also, as I said, I used this 24 hour thing for the example only.

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