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I'm having a problem, what do I do?

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Hello everyone! My name is Mudecartoon and I’m kinda new in Fiverr.
I have this issue, I dont know if you could help me:

My order is not responding about the extra I send him for “commercial use”, and I can’t finish the Illustration obviously because of that. I started a due for extend the deliver time because he is not seeing nor responding any of my messages and the order is already late, on Fiverr this is showing like is my fault. There’s something I can do? Or I just wait until the due is over.

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