Delivering problem!

[abdelouadoudmh8]

I’ve just finished order and delivered :

• PDF of the presentation
• Source File
• High-quality pictures

But the buyer couldn’t download the source file, and also the images have the Fiverr logo in the background,

Can I send the source file to the buyer in the messages (because the order is marked as complete now), This is not against Terms of Fiverr??

I really need answers!

[coerdelion]

The buyer should be able to download everything from the order page - without watermark - once the order is marked complete.

They need to download to their hard drive and open from there …

[nikavoice]

I’ve just finished order and delivered :

• PDF of the presentation
• Source File
• High-quality pictures

But the buyer couldn’t download the source file, and also the images have the Fiverr logo in the background,

Can I send the source file to the buyer in the messages (because the order is marked as complete now), This is not against Terms of Fiverr??

I really need answers!

Can I send the source file to the buyer in the messages (because the order is marked as complete now),

To answer this question. I’ve had orders marked complete. But still sent revised work/additional files via Fiverr messaging system, this is perfectly fine to do. I would recommend providing a written step-by-step tutorial for downloading the content. Let’s face it some Buyers are not technologically savvy, which is OK. Educate them! 🍍