whiteboard_007 Posted June 2, 2020 Share Posted June 2, 2020 Hi guys, Today I receive 2 orders from both from same person. But after 1 hours he said he wants to cancel 1 order he accidentally ordered the service. What can i do? If I Accept His offer then My order completion rate will go down. Please helpThanksGaurav Link to comment Share on other sites More sharing options...
zerlina84 Posted June 2, 2020 Share Posted June 2, 2020 Hi, contact CS and explain they ordered by mistake. They will cancel it without affecting your stats because it was a mistake from the buyer. It happened to me once and they were very understanding. 3 Link to comment Share on other sites More sharing options...
whiteboard_007 Posted June 2, 2020 Author Share Posted June 2, 2020 Hi, contact CS and explain they ordered by mistake. They will cancel it without affecting your stats because it was a mistake from the buyer. It happened to me once and they were very understanding.Thank you , I have contacted the Support Lets see when will they respond. Link to comment Share on other sites More sharing options...
hamza1424 Posted June 2, 2020 Share Posted June 2, 2020 Thank you , I have contacted the Support Lets see when will they respond.It usually take 5 days now to respond from customer support. Consider that as well. Link to comment Share on other sites More sharing options...
wpexpertsabbir Posted June 2, 2020 Share Posted June 2, 2020 I think If you cancel or ask CS to cancel, it will go against your cancellation rate.It might not affect your sales but if you happen to be level 1 or 2, cancellation rate matters a lot. Link to comment Share on other sites More sharing options...
whiteboard_007 Posted June 2, 2020 Author Share Posted June 2, 2020 It usually take 5 days now to respond from customer support. Consider that as well.SO What should i do? The buyer is new and ordered my service 2 times and i delivered the work in his 1st order . now I’m afraid If he give me low rating. Link to comment Share on other sites More sharing options...
zerlina84 Posted June 2, 2020 Share Posted June 2, 2020 I think If you cancel or ask CS to cancel, it will go against your cancellation rate.It might not affect your sales but if you happen to be level 1 or 2, cancellation rate matters a lot.It didn’t affect mine. Link to comment Share on other sites More sharing options...
zerlina84 Posted June 2, 2020 Share Posted June 2, 2020 SO What should i do? The buyer is new and ordered my service 2 times and i delivered the work in his 1st order . now I’m afraid If he give me low rating.You only have 2 options:cancel it by yourself and know it will affect your gig.ask CS to cancel and it will probably not affect your gig, like it didn’t affect mine Link to comment Share on other sites More sharing options...
whiteboard_007 Posted June 2, 2020 Author Share Posted June 2, 2020 You only have 2 options:cancel it by yourself and know it will affect your gig.ask CS to cancel and it will probably not affect your gig, like it didn’t affect mineThen I will go with the 2nd option, I don’t want to affect my order cancellation Because I’m new to fiverr 1 Link to comment Share on other sites More sharing options...
deisgnheros Posted June 2, 2020 Share Posted June 2, 2020 you must come an agreement between you an the seller I will be publishing very soon some new tips on how to overcome awkward situations like that and send you the link : Link to comment Share on other sites More sharing options...
whiteboard_007 Posted June 2, 2020 Author Share Posted June 2, 2020 you must come an agreement between you an the seller I will be publishing very soon some new tips on how to overcome awkward situations like that and send you the link :Well , I already tried sending 3-4 messages to buyer but he didn’t respond to a single message and I delivered the work too. this happen most of time with me buyer made the order but they don’t even respond to a single message. Link to comment Share on other sites More sharing options...
wpexpertsabbir Posted June 2, 2020 Share Posted June 2, 2020 It didn’t affect mine.Well, then its alright.Have a nice day? 1 Link to comment Share on other sites More sharing options...
deisgnheros Posted June 2, 2020 Share Posted June 2, 2020 check this out : HOW OVERCOME CANCELATION! Orders by mistake? Link to comment Share on other sites More sharing options...
graphiquedees Posted September 16, 2020 Share Posted September 16, 2020 You only have 2 options:cancel it by yourself and know it will affect your gig.ask CS to cancel and it will probably not affect your gig, like it didn’t affect mineHey! How many business days did it take for fiverr to cancel the order? I have contacted CS 4 days ago, they still haven’t cancelled order.I have 2 orders pending that have been ordered accidently Link to comment Share on other sites More sharing options...
zerlina84 Posted September 19, 2020 Share Posted September 19, 2020 Hey! How many business days did it take for fiverr to cancel the order? I have contacted CS 4 days ago, they still haven’t cancelled order.I have 2 orders pending that have been ordered accidentlyHi! I don’t remember but it was before covid, so they were replying much faster… have you heard from them yet? 1 Link to comment Share on other sites More sharing options...
catwriter Posted September 19, 2020 Share Posted September 19, 2020 Hey! How many business days did it take for fiverr to cancel the order? I have contacted CS 4 days ago, they still haven’t cancelled order.I have 2 orders pending that have been ordered accidentlyI have contacted CS 4 days ago, they still haven’t cancelled order.The official waiting time seems to be 10 days now, though for some it’s even longer. 2 Link to comment Share on other sites More sharing options...
graphiquedees Posted September 19, 2020 Share Posted September 19, 2020 Hi! I don’t remember but it was before covid, so they were replying much faster… have you heard from them yet?Not yet. It’s been exactly 10 days Link to comment Share on other sites More sharing options...
graphiquedees Posted September 19, 2020 Share Posted September 19, 2020 I have contacted CS 4 days ago, they still haven’t cancelled order.The official waiting time seems to be 10 days now, though for some it’s even longer.Its been 10 days. Not sure what they’re upto. Link to comment Share on other sites More sharing options...
catwriter Posted September 19, 2020 Share Posted September 19, 2020 Its been 10 days. Not sure what they’re upto.Too many tickets, not enough agents to answer them… 1 Link to comment Share on other sites More sharing options...
whiteboard_007 Posted September 19, 2020 Author Share Posted September 19, 2020 Its been 10 days. Not sure what they’re upto.yes same issue with me too, its been 9days but no response. Link to comment Share on other sites More sharing options...
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