muneebanaseer44 Posted May 30, 2020 Share Posted May 30, 2020 i placed an order for logo design i want 3D logo but the seller deliver flat logo and i ask for layered source file he made sure that he will send full layered source file but after placing order the source file he send was not layered and i cann’t edit it and the worst thing is that i texted him several times but he is not replying to me even he is online he wasted my time and money i did not receive what i was looking for what should i do?? 2 Link to comment Share on other sites More sharing options...
tiakovolana Posted May 30, 2020 Share Posted May 30, 2020 a couple of unfortunately necessarily patronising questions;what format are the source files in? .ai? .psd? .something else?what are you using to open said files?and 3) how much did you pay for said logo just out of interestcheers Link to comment Share on other sites More sharing options...
wolfhowler Posted May 30, 2020 Share Posted May 30, 2020 Did the gig offer a 3D logo? Or was this something you requested after ordering? 1 Link to comment Share on other sites More sharing options...
nikavoice Posted May 30, 2020 Share Posted May 30, 2020 Did you accept the order? If you haven’t, don’t accept the order until the Seller provides what was promised. Hit the revision button. Fiverr gives Buyers sufficient amount of time to review and accept the delivery. If you’ve written the Seller and the Seller is unresponsive contact CS. 1 Link to comment Share on other sites More sharing options...
muneebanaseer44 Posted May 30, 2020 Author Share Posted May 30, 2020 Did the gig offer a 3D logo? Or was this something you requested after ordering?yes he offer 3D logo he has 3D logo gig he made sure before order that he will make it 3D and send source file Link to comment Share on other sites More sharing options...
wolfhowler Posted May 30, 2020 Share Posted May 30, 2020 yes he offer 3D logo he has 3D logo gig he made sure before order that he will make it 3D and send source fileAs @nikavoice has said. Have you accepted the delivery? 2 Link to comment Share on other sites More sharing options...
tiakovolana Posted May 30, 2020 Share Posted May 30, 2020 is this a 3D mockup? also, go to photopea (dot com) and upload the source file to see if it comes up as being layered, because i thought i was being send flat vectors as well for a while, but it was the software i was using because i don’t use illustrator Link to comment Share on other sites More sharing options...
muneebanaseer44 Posted May 30, 2020 Author Share Posted May 30, 2020 As @nikavoice has said. Have you accepted the delivery?no i didn’t accept i didn’t receive what i was looking for Link to comment Share on other sites More sharing options...
design_visionar Posted May 30, 2020 Share Posted May 30, 2020 You report to Fiverr. Link to comment Share on other sites More sharing options...
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