sandy7452 Posted May 26, 2020 Share Posted May 26, 2020 Hi Everyone,A buyer placed an order couple of hours ago. Now suddenly the order details have disappeared or the order was never activated in the first place.Would someone be able to help me resolve this please?no-order - Copy940×460 5.51 KBmanage-sales819×460 11.1 KBRegards Link to comment Share on other sites More sharing options...
maitasun Posted May 26, 2020 Share Posted May 26, 2020 Hi @sandy7452Is your order page showing correctly or has the order also disappeared? Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Hi @sandy7452Is your order page showing correctly or has the order also disappeared?Hi,Thank you for replying.I can neither see the order on the Dashboard nor on the Manage Sales page even though the “Priority” tab is showing “1” but no order details below.Please check the screenshot attached.Regardsmanage-sales819×460 11.1 KB Link to comment Share on other sites More sharing options...
leejohnsonvideo Posted May 26, 2020 Share Posted May 26, 2020 That’s interesting!We had a new order come in during the last 30 minutes that had all the details except for one gig extra… instead of the proper gig extra title… it shows on the order like this:translation missing: en.pricing_factors.GigItem.buyer_title 1 Link to comment Share on other sites More sharing options...
maitasun Posted May 26, 2020 Share Posted May 26, 2020 Hi,Thank you for replying.I can neither see the order on the Dashboard nor on the Manage Sales page even though the “Priority” tab is showing “1” but no order details below.Please check the screenshot attached.Regardsmanage-sales819×460 11.1 KBThank you for replying.You’re most welcome, Sandy!I can neither see the order on the Dashboard nor on the Manage Sales page even though the “Priority” tab is showing “1” but no order details below.Please, go to the order page and try to see if the order is showing there. 2 Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Hi Everyone,A buyer placed an order couple of hours ago. Now suddenly the order details have disappeared or the order was never activated in the first place.Would someone be able to help me resolve this please?no-order - Copy940×460 5.51 KBmanage-sales819×460 11.1 KBRegardsHi Everyone,A buyer placed an order couple of hours ago. Now suddenly the order details have disappeared or the order was never activated in the first place.Would someone be able to help me resolve this please?Do you think there is a glitch in the Fiverr system right now? Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Thank you for replying.You’re most welcome, Sandy!I can neither see the order on the Dashboard nor on the Manage Sales page even though the “Priority” tab is showing “1” but no order details below.Please, go to the order page and try to see if the order is showing there.I’m on the Orders page.The screenshot which I sent to you was from the Orders page. Link to comment Share on other sites More sharing options...
maitasun Posted May 26, 2020 Share Posted May 26, 2020 You must have been notified when the order was placed. Please go to “Messages” and see if the order shows there where it says “Notifications”.If it does, press over the order and see if it shows up. If not, please contact CS explaining the situation. It might be a glitch or might be something else. Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 You must have been notified when the order was placed. Please go to “Messages” and see if the order shows there where it says “Notifications”.If it does, press over the order and see if it shows up. If not, please contact CS explaining the situation. It might be a glitch or might be something else.Thank you for replying again.No, it did not show up in the “Notifications”. But I did receive email for the order. Screenshot attached. I was too pre-occupied doing the project work of the buyer. So I did not remember checking the notification when the buyer placed the order.I clicked on the Order number in the email. It took me to the same page as the Orders page where the order details are not available.Ok, I will contact CS.order-em1050×516 26.5 KB 1 Link to comment Share on other sites More sharing options...
maitasun Posted May 26, 2020 Share Posted May 26, 2020 Thank you for replying again.No, it did not show up in the “Notifications”. But I did receive email for the order. Screenshot attached. I was too pre-occupied doing the project work of the buyer. So I did not remember checking the notification when the buyer placed the order.I clicked on the Order number in the email. It took me to the same page as the Orders page where the order details are not available.Ok, I will contact CS.order-em1050×516 26.5 KBThank you for replying again.It’s ok, no need to thank me. 🙂Ok, I will contact CS.Yes, please. I hope everything can be solved.May I kindly ask you to keep us updated? 1 Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Thank you for replying again.It’s ok, no need to thank me. 🙂Ok, I will contact CS.Yes, please. I hope everything can be solved.May I kindly ask you to keep us updated?Thank you.I will keep this post updated. 1 Link to comment Share on other sites More sharing options...
maitasun Posted May 26, 2020 Share Posted May 26, 2020 Thank you.I will keep this post updated.Thank you very much, Sandy! 🙂 Link to comment Share on other sites More sharing options...
kickgom Posted May 26, 2020 Share Posted May 26, 2020 That’s interesting!We had a new order come in during the last 30 minutes that had all the details except for one gig extra… instead of the proper gig extra title… it shows on the order like this:translation missing: en.pricing_factors.GigItem.buyer_titleSame here, this has being happening to me since yesterday2020-05-25_21-40-59701×366 59.5 KB Link to comment Share on other sites More sharing options...
humanissocial Posted May 26, 2020 Share Posted May 26, 2020 If you open an order or a message link via the email notification for it, does that also being up this glitch?And what does it show if you use the mobile app? 1 Link to comment Share on other sites More sharing options...
leejohnsonvideo Posted May 26, 2020 Share Posted May 26, 2020 If you open an order or a message link via the email notification for it, does that also being up this glitch?And what does it show if you use the mobile app?The full order shows correctly on the email message.But on the mobile app it still shows the same error.Checking your email is a good work-around until the bug is fixed 🙂 1 Link to comment Share on other sites More sharing options...
humanissocial Posted May 26, 2020 Share Posted May 26, 2020 The full order shows correctly on the email message.But on the mobile app it still shows the same error.Checking your email is a good work-around until the bug is fixed 🙂Yeah! I imagine it’s just a simple error and will be fixed soon. I’d clear your cache and try a different browser, too, after a few hours or so to see if it is fixed by then. Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Hi,Can someone from the Fiverr Support please, please fix the issue?Regards Link to comment Share on other sites More sharing options...
visualstudios Posted May 26, 2020 Share Posted May 26, 2020 Have you tried a different computer? Does it also fail to show on the phone app? Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Have you tried a different computer? Does it also fail to show on the phone app?Hi,Thank you for replying.Yes, I have tried on a different computer. Same result.Yes, the order is also not showing up on the mobile app.Regards Link to comment Share on other sites More sharing options...
visualstudios Posted May 26, 2020 Share Posted May 26, 2020 Hi,Thank you for replying.Yes, I have tried on a different computer. Same result.Yes, the order is also not showing up on the mobile app.RegardsSeems to be a pretty serious glitch, in that case. You’ll have to wait for CS to get back to you. Link to comment Share on other sites More sharing options...
gwyneth_galvin Posted May 26, 2020 Share Posted May 26, 2020 Screenshot_20200526-090522_Chrome1079×887 162 KBSame here, and not only are none of the details showing up (just like in your screenshot), my orders page is showing orders that were completed weeks or months ago. 1 Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Screenshot_20200526-090522_Chrome1079×887 162 KBSame here, and not only are none of the details showing up (just like in your screenshot), my orders page is showing orders that were completed weeks or months ago.Hi,Thank you for replying.Did CS reply back to you?Regards 1 Link to comment Share on other sites More sharing options...
catwriter Posted May 26, 2020 Share Posted May 26, 2020 Hi,Can someone from the Fiverr Support please, please fix the issue?RegardsCan someone from the Fiverr Support please, please fix the issue?Support doesn’t check the forum. 1 Link to comment Share on other sites More sharing options...
gwyneth_galvin Posted May 26, 2020 Share Posted May 26, 2020 Hi,Thank you for replying.Did CS reply back to you?RegardsI haven’t sent a request to CS. My gigs just came out of OOO mode so I only have 1 order as of this morning, so I’m just going to ask the buyer to list the extras he needs. I will send a flag to CS today though. Link to comment Share on other sites More sharing options...
sandy7452 Posted May 26, 2020 Author Share Posted May 26, 2020 Can someone from the Fiverr Support please, please fix the issue?Support doesn’t check the forum.Hi,Thank you for replying.Well sometimes they should. Because serious issues like these should be looked at ASAP.I completed the work for the buyer. Now I don’t have the payment as well as my order is most probably going to go into “Late” state if Fiverr does not rectify the issue. When the order goes into “Late” issue, the consequences do not look good unfortunately.Regards Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2022
© Fiverr International Ltd. 2022
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now