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Difficulties withdrawing earnings


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Hello, 😁
today I tried to withdraw my earnings through PayPal. I entered my email and it said that money was sent. I logged in my Paypal and balance didn’t change.

I checked my mail and I got a mail saying I received a payment:

Paypal1229×866 69.3 KB

I pressed claim your payment etc and it all went good saying that I successfully claimed it.
Checked my Paypal still balance didn’t change and I also noticed that on Fiverr I still have all my money and when I check earnings tab it says available for withdrawal: number… and on withdrawn 0.

How should I proceed? Also, I contacted Paypal support but I will also post this in case somehow I did something wrong. btw I confirmed email on my PayPal acc.

Thanks for your time. 😁

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