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Fiverr Support don't reply. Its been 4 days


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Hi, a buyer placed an order on my gig without asking me. And demanded services that exceed the gig description and budget. Also, he gave 2 hours for a task that require at least 3 days. So, naturally, I refused to complete the order and opened a ticket on Fiverr support to cancel the order so that it doesn’t affect my gig. Now its been four days but the Fiverr support has not seen my ticket and the buyer is constantly demanding a refund. Also since the buyer chose one-day delivery time from the gig so I delivered an empty file to the buyer to stop the timer and told the buyer to not accept the delivery. So, what should I do now?

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Nooo… you shouldn’t have delivered the empty file!! NEVER do that.

You should just request the cancellation and wait! CS would be on your side since the buyer asked for more than what they should. But now with the empty delivery you may get a warning…

If you already requested the cancellation just be patient and wait…

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Hi, a buyer placed an order on my gig without asking me. And demanded services that exceed the gig description and budget. Also, he gave 2 hours for a task that require at least 3 days. So, naturally, I refused to complete the order and opened a ticket on Fiverr support to cancel the order so that it doesn’t affect my gig. Now its been four days but the Fiverr support has not seen my ticket and the buyer is constantly demanding a refund. Also since the buyer chose one-day delivery time from the gig so I delivered an empty file to the buyer to stop the timer and told the buyer to not accept the delivery. So, what should I do now?

so I delivered an empty file to the buyer to stop the timer and told the buyer to not accept the delivery

You will get warning for not delivering files (empty delivery)

You mention not to accept order what will happened if the order autocomplete by fiverr with empty delivery? guess what the order will be cancel by Cs (Order Cancel)

More better to delivery original work before Cs take any action.

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Hi, a buyer placed an order on my gig without asking me. And demanded services that exceed the gig description and budget. Also, he gave 2 hours for a task that require at least 3 days. So, naturally, I refused to complete the order and opened a ticket on Fiverr support to cancel the order so that it doesn’t affect my gig. Now its been four days but the Fiverr support has not seen my ticket and the buyer is constantly demanding a refund. Also since the buyer chose one-day delivery time from the gig so I delivered an empty file to the buyer to stop the timer and told the buyer to not accept the delivery. So, what should I do now?

I delivered an empty file

Uh-oh. Now you’re in the wrong.

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Nooo… you shouldn’t have delivered the empty file!! NEVER do that.

You should just request the cancellation and wait! CS would be on your side since the buyer asked for more than what they should. But now with the empty delivery you may get a warning…

If you already requested the cancellation just be patient and wait…

Oh. I thought this would effect my order completion rate. What should I do now to prevent warning? Now should I cancel the order from dispute and then cancel the tickets? Btw, I told the client in the delivery description to not accept this delivery.

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What should I do now to prevent warning?

Simply send cancellation request to buyer and ask him to accept that and let him know that he will get all refund he added and never mentioned any thing what happened in back !

tell CS that you solve it and close ticket asap !

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