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Please Don't Leave A Bad Review


ibasinc

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I have had several experiences where the seller did not provide the service on time or not at all and they sent me messages asking that I not give them a bad review because it affects their ratings. Here is what I say to that: If you the seller was so concerned about a bad rating then you the seller should have provided the service you committed to provide when you signed on to Fiverr. Don’t provide poor service or no service then expect the buyer to be sympathetic to your rating when the buyer is dissatisfied. This is a great site and you the seller are doing a disservice to Fiverr by advertising a service then not following through with what you the seller advertise. So I say to the buyers, if you receive poor service or no service rate the seller accordingly. If the seller wanted a good rating then they should have provided good service.

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madmoo said: We can immediately suspend all the gigs to work on what's been ordered though Ryan.

We can extend our leadtimes.

Totally agree with you "madmoo". Initially all my gigs were Express gigs, but then I started to get so many orders and had to increase the delivery time to 2 days, then 3 days, then 5 days, then 7 days, then 9 days and finally 11 days.

 

It's been a while (like 5 months) since my delivery time is set to 11 days, and I have to say that I'm getting as many orders as I was getting when the delivery time was set to 5 days. In fact I believe I get many more orders with ExtraFast because of that.

 

So I think it's good to raise the days until you feel confortable, and perhaps you will get more orders with ExtraFast (like I do).

 

Sometimes people think we (SEO sellers) have it easy, that with the push of a button we manage to create one order in a matter of seconds, but that is very far from the truth. While maybe some sellers manage to do that (specially sellers promoting stuff on their Twitter accounts), I can testify that most of the top SEO sellers have to work hard for their money.

 

Yes, we use software for some gigs, but is not just with the push of a button. We have to fill the software with data, run the software for dozens of minutes, and then prepare the report (around 30 minutes for the whole 3 processes). So I have both, manual and semi-automated gigs. Semi-automated gigs take more time to complete (at least for me).

 

So Ryan, I know how it feels to work hard and have a big queue, but there's always a way to control this. I certainly managed to do that, and I have to say that I never have delivered an order late, and I maintain a < 2% cancellation ratio with only one negative review out of almost 3000 votes.

 

Best Of Luck.

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Reply to @steveeyes:

The buyer is a business owner. You have a service that you are selling. If a buyer asks for more it is the seller’s responsibility to communicate with the buyer that their request exceeds what has been offered. The buyer is not doing a disservice to Fiverr when they are merely ordering service based upon what is advertised, So if the seller (business owner) feels the request is outside the scope it is the seller’s responsibility, not the buyer, to communicate with the buyer, and in a timely manner, that they cannot fulfill the order so that the buyer can decide to pay more or move on,

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@ibasinc Most unethical buyers ask for it after the gig is completed – they ask for modification, after modification after modification for things that is not in the description or originally agreed upon…otherwise, they will give you a negative review. Are you a seller? I’m both, buyer and seller.



If I could treat it like a true business owner, when someone comes in to my store and pays $5 for merchandise but later returns the item wanting in exchange $25 worth of merchandise, I would say no way. The difference, a true business owner doesn’t have to worry about a negative rating that could ruin his business – Not the case on Fiverr, unethical buyers hold the rating over the sellers head if they do not do as they ask.

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Guest chenwiz

I do believe that people need to be fair enough and understanding. If a seller has communicated that they are having difficulty to deliver an already over ordered gig on time and request for suggestions (to wait or to cancel) then I deem it highly unfair to cancel and post a bad review when it was not the case that the seller ignored the order, never communicated and failed to deliver anything. Even to the expense where the seller has some benefits being revoked.

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I’m not a seller here but I’m a business owner, and regarding buyers asking for things that are not included in the gig, I think the key is to be very precise in the description of what you’re selling, and make sure to have extras available for what is not included but could be requested.



To be honnest, when I read a description with “untill you’re satisfied” or “unlimited revisions”, I simply walk away, because I can’t see how the seller could keep up to this and still provide good work. Good work takes time, and for $5, you can’t expect you’re seller to spend too much time on your order.



In my opinion it’s really important to write a very precise description.



For example, if you’re a logo designer, do you use cliparts or not?

Your own fonts or not?

What about copyrights?

How many revisions are included?

And also what you mean by revision: are you willing to design a completely new logo, or does the revision only include things like color or font change?



Then be very clear about what you won’t do (design an original font for example).



And finally, add extras for anything you(re willing to do, but not for just $5.



Not only it helps the buyer have a better understanding of what he’s buying, but in case of the buyer asks for more, you can tell him to refer to the gig description. And in case he leaves you a bad feedback anyway, I guess it would be easier to request Fiverr’s assistance.

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I totally agree with you!

But the buyer should also ask for modifications if he is not pleased!

Comunication is very important!



The key is to be precise in the description! I would never give bad feedback to someone only if I would request a modification and he would be mean to me, unpolite for example! If I am not pleased, and he tells in a polite way that he did the best and he cannot do more, than I just cancel the order. That`s all. Some seller might be begginers here and I think we should understand, if we are not pleased, we can cancel. I would let bad feedback only for a very, very serious reasons. For example, someone send me a message with obscene words for no reason. To this one, I would let bad feedback for sure!

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I agree with you completely on that aspect, but you need to always make sure that the seller knows that you are not happy with the services that they are providing. If all they do is message you asking you not to give them a bad review instead of actually fixing the problem, then they deserve a bad review in the first place. I agree with @anacristina89 that communication is probably the most important thing for a buyer and seller to have.



If you are looking for a gig that is technology based please check out mine: fiverr.com/theadvertiser78

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What I would like to see is a way to ask buyers specifics of the service they received before I purchase a gig. I’d like to know why they liked it and why they didn’t. I have looked at some profiles of reviews and not one has a way for me, as another buyer, to email them. Too bad, really.

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Guest seanbrunke4

As a seller I have had a few situations were my gig was going to go longer than the estimated time, also I have turned in a project that I did completely wrong. Both times communication saved me. When I turned in the project that was wrong I could feel the emotion from the client in the message. However within a few moments of me actually taking the time to listen to my client and just communicate with this person I turned her negative experience into a winning repeat customer who now understands things happen but if I didn’t have those lines of communication open I wouldn’t have been able to make the save!!!

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What the hell! The VERY FIRST TIME I decide to give Fiverr a try, I get ripped off! Seller

Fragglerock took my money, asked me a question a day later, then after then when I asked him what had become of my order, I was ignored. Repeatedly. When I tried clicking on Resolution Center, all I get is a message saying the order is listed as complete. When I click on Customer Support, it takes me to something completely irrelevant. Do any real people work at this site? Lousy seller, lousy site.

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I am a buyer - and must say that I found some real gem’s on fiverr, needless to say, there I am a repeat buyer of course. Yet - I also got my share of frustration: bought a gig, sent precise instruction info - the gig was to be completed in 2 days [despite that the gig subject line included the "within 24 hours…] - I waited all the way until the gig rendered the “late” text line. Never even heard from the seller, not a single word of acknowledgment or anything, despite several communications from my end.

Now, since this seller has a ‘good’ reputation, I am forced to wait another 24 hours before I can even cancel that gig.



My time is equal of value to the sellers time - so, not only did I waste then a total of 3 full days, I also have to simply swallow my frustration. Why would I order a gig, if I don’t need it within a time frame?

This does not make sense, and only makes me now even more careful.

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Good point. I also had some similar experience. I ordered some drip feed comments and seller stopped delivering it after 5 days. I emailed him one time, he that continued to work 2 more days and than stopped. I waited 20 days and than give him a bad review. Just after some minutes he emailed me back that he will continue working, that i should change the bad review, that he was ill,…bulshit…

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Well said. BTW I’m just started my business here couple of days ago but I always try to do my best when someone put an order on my gig. Actually it will sometimes take more than 5 hours to professionally edit an image because I have a big problem with my eyes. But I don’t mind it since the most important thing is providing the best service to buyer.

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