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Hey, That’s unfortunate that the buyer ordered by mistake, currently there’s no mechanism in place to undo situations like these so the best thing would be to mutually cancel the order and try your best to finish more orders and get your completion rate back to normal!
Good luck to you.

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On 5/10/2020 at 10:22 PM, aprampar said:

Hey, That’s unfortunate that the buyer ordered by mistake, currently there’s no mechanism in place to undo situations like these so the best thing would be to mutually cancel the order and try your best to finish more orders and get your completion rate back to normal!
Good luck to you.

thank you ❤️

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If the buyer ordered by mistake you can contact CS to request the cancellation without affecting your order completion rate. This is from Fiverr Help and Educarion Center 👇🏻
 

Can I avoid a cancellation affecting my Order Completion Rate?

All cancellations, including those handled by Customer Support, can affect your Order Completion Rate. On rare occasions (such as fraudulent purchases, buyers ordering by mistake, or the seller not having enough information to start working on an order) a cancellation can be handled and will not affect a seller’s Order Completion Rate. If your order is canceled under such circumstances, you may reach out to Customer Support to investigate the effect of such a cancellation on your account and Order Completion Rate.

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