Problem with getting paid

[kurokuma]

So today I tried to withdraw my money from my fiverr account for the first time. I started selling last month, but I made this account in 2016 and used a phone number different from the one I have now. To withdraw my money, I have to confirm my phone number, but I forgot that number a long time ago. I still remember my security question, so I contacted fiverr support to try and resolve this but I haven’t gotten a response yet.
I just wanted to know if anyone else has had this issue, and how did you resolve it? Were you able to still get paid? I’ve made quite a lot of money so far and spent a lot of time working on these commissions, I really don’t want my money to be stuck in this account.

[Guest lloydsolutions]

Suggest you wait for the response from Customer Support.

As you remember your security question am sure they will be able to help you with this.

[kurokuma]

Suggest you wait for the response from Customer Support.

As you remember your security question am sure they will be able to help you with this.

Thanks for your suggestion! I’m just really worried, because I’m still working on stuff not knowing if i’ll get paid or not…

[xmomenog]

You’ll be fine if you have the correct information for everything else in your account, keep working! 🙂

[kurokuma]

You’ll be fine if you have the correct information for everything else in your account, keep working! 🙂

[kurokuma]

Replying so that anyone who has the same issue can see!! Fiverr Support helped me and I was able to change my phone number!! 😃

[xmomenog]

Replying so that anyone who has the same issue can see!! Fiverr Support helped me and I was able to change my phone number!! 😃