Customer support got busy

[sam_designs1]

Hi,
Just wanted to update you guys that’s Fiverr CS is not responding to enquires. I’ve submitted 1 last week and 1 this week but still no response
Did you guys submitted any enquiry or got a response from them?
Thank you for responding, looking forward to it

[muneebashraf524]

Yeah, i got response in last 24 hrs.

[sam_designs1]

Yeah, i got response in last 24 hrs.

Thanks, I’ve to message them multiple times and finally got the response after 2 days

[jonbaas]

Hi,

Just wanted to update you guys that’s Fiverr CS is not responding to enquires. I’ve submitted 1 last week and 1 this week but still no response

Did you guys submitted any enquiry or got a response from them?

Thank you for responding, looking forward to it

Did you guys submitted any enquiry or got a response from them?

I usually receive responses to my support questions within hours. It all depends upon what you ask them – and how you ask it. What did you ask CS that you feel hasn’t received an answer?

[Guest humanissocial]

They seem to be triaging requests that require support and if you’re asking a question that doesn’t warrant an answer or support (Like about why you aren’t ranking higher or how something works), you likely won’t receive one.

CS is very busy and unless you require their assistance to change something that’s not working in your account or something you can’t fix yourself, I bet they probably won’t get back to you.

[sam_designs1]

Did you guys submitted any enquiry or got a response from them?

I usually receive responses to my support questions within hours. It all depends upon what you ask them – and how you ask it. What did you ask CS that you feel hasn’t received an answer?

I did get a response from them after 2 days it was all because of the load on CS due to a lot of inquiries, FYI it wasn’t the matter of what or how to ask.

[sam_designs1]

They seem to be triaging requests that require support and if you’re asking a question that doesn’t warrant an answer or support (Like about why you aren’t ranking higher or how something works), you likely won’t receive one.

CS is very busy and unless you require their assistance to change something that’s not working in your account or something you can’t fix yourself, I bet they probably won’t get back to you.

Correct, I had to block a buyer, in fact a depressing buyer, and she somehow succeeds to place the order, even though she was blocked. I wouldn’t want to work with her and had a cancellation request which was declined, Eventually was canceled by CS

[sam_designs1]

Correct, I had to block a buyer, in fact a depressing buyer, and she somehow succeeds to place the order, even though she was blocked. I wouldn’t want to work with her and had a cancellation request which was declined, Eventually was canceled by CS

@humanissocial However, I doubt their blocking system stops working sometimes, I was told to clear browser cache and cookies but it wasn’t the case actually.