Order problem, buyer cancled my order

[takrimahmedalvi]

I am a seller on fiverr. Recently I’ve complete an order exectly what the buyer told but now he cancled my order and he requested to cancel the order but i did’nt accept that. I really worked hard and how can i get my work payment?

[marketerjahid]

Sad news for the new seller…Since the buyer has canceled the order, I think there is any chance of getting the money.

[jackie_moneygig]

Unfortunately, i highly doubt that you will get any money from that cancelled order!

[takrimahmedalvi]

Unfortunately, i highly doubt that you will get any money from that cancelled order!

@jackie_moneygig i am not asking for doubt, i need clear information about it

[jackie_moneygig]

@jackie_moneygig i am not asking for doubt, i need clear information about it

There’s no way for you to get paid, unless customer support sees you did everything right and completed everything asked! Is that better?

[english_voice]

If you delivered the order then the only way a buyer can cancel it is to ask Customer Support to get involved. If CS rule in your favour, you will receive your money after 14 days. If CS rule in the buyer’s favour, you will lose the money.

So long as the service you provided to your buyer matches the gig description (and any other additional promised services you might have mentioned in your messages with the buyer) then you should be fine.

[mariayasir]

you see here on fiverr, the client’s satisfaction and approval are considered to be the top priority of the sellers here. Its indeed very sad to hear your story but the buyers can cancel their order even an hour before the delivery, its not in our authority to request the buyer not to cancel his order or reject their cancellation, that’s a violation against TOS.

You are lucky if you were not reported by the buyer that could end up in a warning from the fiverr community for you.

Asking for your right is no wrong so you can contact the fiverr support for the help. I would personally recommend you not to reject the cancellation again. It could highly impact your ratings.