Inappropriate Buyer Name Troll - Please Help

[michaelfink]

Hey guys, I’ve used Fiverr since 2014 and this is the first time I’ve ever experienced something like this. I’ve included pictures of the situation and I just don’t know what to do anymore, I’m stressed and exasperated and need advice. I don’t want this to affect my account status as I have 5 stars over the course of 6 years. Thanks.

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Mod Note: Screenshot removed. Please remove the username before reposting.

[misscrystal]

You need to let customer support cancel it. You have two choices, let them cancel it or do the job.

The buyer is asking you to cancel so I’m not sure why you don’t?

[lloydsolutions]

You need to remove the name of the buyer from your screenshot as that is not allowed on the forum.

[visualstudios]

Why do you care what the client is called? If a client contacts me and asks for a video just saying raging boner again and again, that’s their problem lol

[cubittaudio]

As others have said, just cancel the order. If you’ve got the option of having Fiverr CS do it for you, then go for that - you’ve got more chance of it not affecting your order completion rate. Otherwise, do a mutual cancellation, and accept your gigs might drop off a bit for a few days.

Ultimately, nobody gets to force you to do work you don’t want to do. That’s kind of the end of the discussion, so the buyer choosing not to ‘accept’ your cancellation is a moot point - if you’re not comfortable doing the work, you just cancel. The buyer will be annoyed, but that’s the reality of having a name like that I’m afraid, I can’t imagine this is the first time they’ve had an issue.

You won’t get a negative review, because when the order is cancelled, the buyer can’t leave you a review, so try not to worry about it.