ianlaor Posted April 27, 2020 Share Posted April 27, 2020 Hi, I woke up to there being a warning on my account for “misleading information”, because my profile shows me in Pakistan. I live in America, and have tried many times to change it, but the site nor the support menu won’t let me. I don’t want my account to be suspended. 2 Link to comment Share on other sites More sharing options...
uk1000 Posted April 27, 2020 Share Posted April 27, 2020 Contact the helpdesk and let them know. Link to comment Share on other sites More sharing options...
ianlaor Posted April 27, 2020 Author Share Posted April 27, 2020 Contact the helpdesk and let them know.Where do I do that? I went to the help screen and it led me through this menu that said “location is automated based on IP and cannot be changed” Link to comment Share on other sites More sharing options...
uk1000 Posted April 27, 2020 Share Posted April 27, 2020 Where do I do that? I went to the help screen and it led me through this menu that said “location is automated based on IP and cannot be changed”Was that in the heldesk? Try there but create a support ticket there anyway so you can get through to a support person. If it doesn’t let you with those menu options, try different ones.Are you using an ISP in the US? When you check your IP location on other sites that show it, do they say it’s in the US? If you’re not using a proxy and it’s incorrectly getting your location you could explain that to CS in the ticket.Help desk (https://www.fiverr.com/support_tickets/new). 1 Link to comment Share on other sites More sharing options...
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