Account Warning Help

[ianlaor]

Hi, I woke up to there being a warning on my account for “misleading information”, because my profile shows me in Pakistan. I live in America, and have tried many times to change it, but the site nor the support menu won’t let me. I don’t want my account to be suspended.

[uk1000]

Contact the helpdesk and let them know.

[ianlaor]

Contact the helpdesk and let them know.

Where do I do that? I went to the help screen and it led me through this menu that said “location is automated based on IP and cannot be changed”

[uk1000]

Where do I do that? I went to the help screen and it led me through this menu that said “location is automated based on IP and cannot be changed”

Was that in the heldesk? Try there but create a support ticket there anyway so you can get through to a support person. If it doesn’t let you with those menu options, try different ones.

Are you using an ISP in the US? When you check your IP location on other sites that show it, do they say it’s in the US? If you’re not using a proxy and it’s incorrectly getting your location you could explain that to CS in the ticket.

Help desk (https://www.fiverr.com/support_tickets/new).