abloob Posted April 25, 2020 Share Posted April 25, 2020 Hey there! I have an issue with a buyer who purchased my $5 package. He expects me to make a full game for him. Even though my gig states that I do not make full games. It is beyond me how someone can purchase a $5, 1 day delivery package and expect a full game to be made for them. I contacted customer support promptly and asked them to cancel the order without affecting me statistics (Which they have done before) but this time it’s been over 24 hours and I haven’t received any response. The delivery is now 7 hours past due and my on-time delivery stats have already been affected. I’m worried that CS won’t respond in time and I will receive a forced cancellation and one star review from this buyer which would basically mean that my Fiverr career is over. I’ve already sent a resolution to the buyer, asking him to extend the delivery so that CS can cancel the order on time and that he can message me if he wants a game created, where we can come up with a reasonable price. He hasn’t responded either so far. What can I do? 1 Link to comment Share on other sites More sharing options...
rakibulhasanacc Posted April 25, 2020 Share Posted April 25, 2020 Is that really CS did cancel the order without affecting statistics before! Because I had the same problem some days ago where buyer directly placed wrong order which not related to my gig. But when I asked to buyer for cancellation, in fact that was made buyer end however it affected my statistics. I was truly disappointed about considering my statistics. Link to comment Share on other sites More sharing options...
abloob Posted April 25, 2020 Author Share Posted April 25, 2020 Is that really CS did cancel the order without affecting statistics before! Because I had the same problem some days ago where buyer directly placed wrong order which not related to my gig. But when I asked to buyer for cancellation, in fact that was made buyer end however it affected my statistics. I was truly disappointed about considering my statistics.It did appear in analytics, but my order completion wasn’t affected. 2 Link to comment Share on other sites More sharing options...
rakibulhasanacc Posted April 25, 2020 Share Posted April 25, 2020 It did appear in analytics, but my order completion wasn’t affected.That was also good but my order completion rate has been decreased. Link to comment Share on other sites More sharing options...
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