akilaugustus Posted April 22, 2020 Share Posted April 22, 2020 11 Hours ago I was asked to verify my identification and on 3 attempts that failed. I made sure to follow the procedure very carefully.I emailed them 11 hours ago too and nothing still.Is this normal? 10 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 Help me please. This is horrible 5 Link to comment Share on other sites More sharing options...
0 socialhonor Posted April 22, 2020 Share Posted April 22, 2020 Hi,What exactly did the initial email say? 4 1 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 Hi,What exactly did the initial email say?Hi akilaugustus,We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardIf you need any further assistance, please contact our Customer Support specialists.Thanks,The Fiverr TeamThis was the first email 5 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 Hi akilaugustus,We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardIf you need any further assistance, please contact our Customer Support specialists.Thanks,The Fiverr TeamThis was the first emailHi akilaugustus,Sorry, we weren’t able to verify your identity after multiple attempts. Therefore, your account has been restricted. You are still able to complete your active orders but cannot place or receive new ones. Please note, you can only communicate with your buyers with whom you have an active order.If you experienced any technical difficulties, please contact our Customer Support specialists. To learn more about ID verification, please visit our Help Center.Thanks,The Fiverr TeamThis is the second 5 Link to comment Share on other sites More sharing options...
0 Guest lloydsolutions Posted April 22, 2020 Share Posted April 22, 2020 This may be helpful to you: Also, if you type “verifying ID” in the search bar above there are several posts on the subject which may also be helpful. Link to comment Share on other sites More sharing options...
0 socialhonor Posted April 22, 2020 Share Posted April 22, 2020 Hi akilaugustus,We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardIf you need any further assistance, please contact our Customer Support specialists.Thanks,The Fiverr TeamThis was the first emailHmmm… So which ID did you submit at first - then which did you submit as a follow up? 6 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 Hmmm… So which ID did you submit at first - then which did you submit as a follow up?Firstly, my country, Saint Vincent and the Grenadines, was not listed, but it shows up on my seller’s profile. So i clicked a country from the caribbean, Saint Lucia. I used my National ID card, but then Saint Lucia own only takes passport and I used my passport and then i got the second email 5 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 I submitted a request to the Customer Service 1 was “solved” but the problem did not go away. Instead the request was closed for comments 6 Link to comment Share on other sites More sharing options...
0 socialhonor Posted April 22, 2020 Share Posted April 22, 2020 Hi akilaugustus,We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardIf you need any further assistance, please contact our Customer Support specialists.Thanks,The Fiverr TeamThis was the first emailSo, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardOh… strange - what was their response when the ticket was marked as resoved? 5 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardOh… strange - what was their response when the ticket was marked as resoved?There was no response 6 Link to comment Share on other sites More sharing options...
0 socialhonor Posted April 22, 2020 Share Posted April 22, 2020 So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.Depending on your location and birth country, you may be able to provide the following types of identification:Driver’s licensePassportNational identity cardOh… strange - what was their response when the ticket was marked as resoved?Did they mark your initial email as resolved without any kind of response? 🤨 5 1 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 Did they mark your initial email as resolved without any kind of response? 🤨Yes sir, they did. Im sad 6 Link to comment Share on other sites More sharing options...
0 socialhonor Posted April 22, 2020 Share Posted April 22, 2020 Yes sir, they did. Im sadSeems strange…I would try reaching out again, and seeing if you get a different response.You might want point out that the first ticket was marked as resolved without any explanation or response. 6 Link to comment Share on other sites More sharing options...
0 lenasemenkova Posted April 22, 2020 Share Posted April 22, 2020 Firstly, my country, Saint Vincent and the Grenadines, was not listed, but it shows up on my seller’s profile. So i clicked a country from the caribbean, Saint Lucia. I used my National ID card, but then Saint Lucia own only takes passport and I used my passport and then i got the second emailSaint Vincent and the GrenadinesYou should contact CS and specifically point out where you’re from. You should start with this and possibly send them a wiki link. Because I wouldn’t be surprised if they “forgot”/didn’t take into account that smaller countries exist. It’s possible that you’re the first-ever fiverr user from your country and this is where the issue stems from.You can also contact CS directly through support@fiverr.com 6 Link to comment Share on other sites More sharing options...
0 akilaugustus Posted April 22, 2020 Author Share Posted April 22, 2020 Saint Vincent and the GrenadinesYou should contact CS and specifically point out where you’re from. You should start with this and possibly send them a wiki link. Because I wouldn’t be surprised if they “forgot”/didn’t take into account that smaller countries exist. It’s possible that you’re the first-ever fiverr user from your country and this is where the issue stems from.You can also contact CS directly through support@fiverr.comAh Thank you. I will send them an email now 6 Link to comment Share on other sites More sharing options...
0 aayaan Posted June 16, 2020 Share Posted June 16, 2020 take some time and do it carefully 6 Link to comment Share on other sites More sharing options...
0 ming_wen_long Posted April 21, 2021 Share Posted April 21, 2021 Ah Thank you. I will send them an email nowHey bro. I am facing this exact same problem currently. My country is not in the list of issuing countries. Did you manage to solve this problem? 6 Link to comment Share on other sites More sharing options...
0 prince800 Posted November 26, 2023 Share Posted November 26, 2023 @akilaugustus @ming_wen_long I have reached level 2 as a seller. Subsequently, I received a notification to verify my Fiverr account within the next 14 hours. Despite making three verification attempts, they all failed, leading to the restriction of my Fiverr account. how it should be restored account again is you account recovered ? 6 Link to comment Share on other sites More sharing options...
0 arefinemunna3d Posted December 12, 2023 Share Posted December 12, 2023 On 4/23/2020 at 1:10 AM, akilaugustus said: 11 Hours ago I was asked to verify my identification and on 3 attempts that failed. I made sure to follow the procedure very carefully. I emailed them 11 hours ago too and nothing still. Is this normal? You can contact fiverr support I think you can get a quick resolution by talking to fiber support. 7 Link to comment Share on other sites More sharing options...
0 olyasr Posted December 13, 2023 Share Posted December 13, 2023 On 4/22/2020 at 10:55 PM, akilaugustus said: There was no response It happens sometimes - CS Team receives probably thousands of requests daily, and sometimes we have to send requests twice, sometimes we have to wait several days - this is normal. The main thing is to clearly describe your problem with the location, and ask a question clearly and briefly 6 Link to comment Share on other sites More sharing options...
0 jasialushe Posted December 15, 2023 Share Posted December 15, 2023 take a break and try again properly.......... 6 Link to comment Share on other sites More sharing options...
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akilaugustus
11 Hours ago I was asked to verify my identification and on 3 attempts that failed. I made sure to follow the procedure very carefully.
I emailed them 11 hours ago too and nothing still.
Is this normal?
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