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Soo...I cannot verify myself


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Hi,

What exactly did the initial email say?

Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

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Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

Hi akilaugustus,

Sorry, we weren’t able to verify your identity after multiple attempts. Therefore, your account has been restricted. You are still able to complete your active orders but cannot place or receive new ones. Please note, you can only communicate with your buyers with whom you have an active order.

If you experienced any technical difficulties, please contact our Customer Support specialists. To learn more about ID verification, please visit our Help Center.

Thanks,

The Fiverr Team

This is the second

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Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

Hmmm… So which ID did you submit at first - then which did you submit as a follow up?

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Hmmm… So which ID did you submit at first - then which did you submit as a follow up?

Firstly, my country, Saint Vincent and the Grenadines, was not listed, but it shows up on my seller’s profile. So i clicked a country from the caribbean, Saint Lucia. I used my National ID card, but then Saint Lucia own only takes passport and I used my passport and then i got the second email

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Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

Oh… strange - what was their response when the ticket was marked as resoved?

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So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

Oh… strange - what was their response when the ticket was marked as resoved?

There was no response

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So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.

Depending on your location and birth country, you may be able to provide the following types of identification:

  • Driver’s license
  • Passport
  • National identity card

Oh… strange - what was their response when the ticket was marked as resoved?

Did they mark your initial email as resolved without any kind of response? 🤨

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Firstly, my country, Saint Vincent and the Grenadines, was not listed, but it shows up on my seller’s profile. So i clicked a country from the caribbean, Saint Lucia. I used my National ID card, but then Saint Lucia own only takes passport and I used my passport and then i got the second email

Saint Vincent and the Grenadines

You should contact CS and specifically point out where you’re from. You should start with this and possibly send them a wiki link. Because I wouldn’t be surprised if they “forgot”/didn’t take into account that smaller countries exist. It’s possible that you’re the first-ever fiverr user from your country and this is where the issue stems from.

You can also contact CS directly through support@fiverr.com

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Saint Vincent and the Grenadines

You should contact CS and specifically point out where you’re from. You should start with this and possibly send them a wiki link. Because I wouldn’t be surprised if they “forgot”/didn’t take into account that smaller countries exist. It’s possible that you’re the first-ever fiverr user from your country and this is where the issue stems from.

You can also contact CS directly through support@fiverr.com

Ah Thank you. I will send them an email now

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