Soo...I cannot verify myself

[akilaugustus]

11 Hours ago I was asked to verify my identification and on 3 attempts that failed. I made sure to follow the procedure very carefully.

I emailed them 11 hours ago too and nothing still.

Is this normal?

[akilaugustus]

Help me please. This is horrible

[socialhonor]

Hi,

What exactly did the initial email say?

[akilaugustus]

Hi,

What exactly did the initial email say?

Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

[akilaugustus]

Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

Hi akilaugustus,

Sorry, we weren’t able to verify your identity after multiple attempts. Therefore, your account has been restricted. You are still able to complete your active orders but cannot place or receive new ones. Please note, you can only communicate with your buyers with whom you have an active order.

If you experienced any technical difficulties, please contact our Customer Support specialists. To learn more about ID verification, please visit our Help Center.

Thanks,

The Fiverr Team

This is the second

[lloydsolutions]

This may be helpful to you: https://sellers.fiverr.com/en/article/verifying-your-identity

Also, if you type “verifying ID” in the search bar above there are several posts on the subject which may also be helpful.

[socialhonor]

Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

Hmmm… So which ID did you submit at first - then which did you submit as a follow up?

[akilaugustus]

Hmmm… So which ID did you submit at first - then which did you submit as a follow up?

Firstly, my country, Saint Vincent and the Grenadines, was not listed, but it shows up on my seller’s profile. So i clicked a country from the caribbean, Saint Lucia. I used my National ID card, but then Saint Lucia own only takes passport and I used my passport and then i got the second email

[akilaugustus]

I submitted a request to the Customer Service 1 was “solved” but the problem did not go away. Instead the request was closed for comments

[socialhonor]

Hi akilaugustus,

We weren’t able to verify your identity, since we don’t accept this type of ID. Please take another photo of your official ID, and make sure it’s from our list of supported documents.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

If you need any further assistance, please contact our Customer Support specialists.

Thanks,

The Fiverr Team

This was the first email

So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

Oh… strange - what was their response when the ticket was marked as resoved?

[akilaugustus]

So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

Oh… strange - what was their response when the ticket was marked as resoved?

There was no response

[socialhonor]

So, it seems like out of their acceptable ID list - you submitted 2 … You might have to wait patiently until CS gets back to you.

Depending on your location and birth country, you may be able to provide the following types of identification:

• Driver’s license
• Passport
• National identity card

Oh… strange - what was their response when the ticket was marked as resoved?

Did they mark your initial email as resolved without any kind of response? 🤨

[akilaugustus]

Did they mark your initial email as resolved without any kind of response? 🤨

Yes sir, they did. Im sad

[socialhonor]

Yes sir, they did. Im sad

Seems strange…

I would try reaching out again, and seeing if you get a different response

.

You might want point out that the first ticket was marked as resolved without any explanation or response.

[lenasemenkova]

Firstly, my country, Saint Vincent and the Grenadines, was not listed, but it shows up on my seller’s profile. So i clicked a country from the caribbean, Saint Lucia. I used my National ID card, but then Saint Lucia own only takes passport and I used my passport and then i got the second email

Saint Vincent and the Grenadines

You should contact CS and specifically point out where you’re from. You should start with this and possibly send them a wiki link. Because I wouldn’t be surprised if they “forgot”/didn’t take into account that smaller countries exist. It’s possible that you’re the first-ever fiverr user from your country and this is where the issue stems from.

You can also contact CS directly through support@fiverr.com

[akilaugustus]

Saint Vincent and the Grenadines

You should contact CS and specifically point out where you’re from. You should start with this and possibly send them a wiki link. Because I wouldn’t be surprised if they “forgot”/didn’t take into account that smaller countries exist. It’s possible that you’re the first-ever fiverr user from your country and this is where the issue stems from.

You can also contact CS directly through support@fiverr.com

Ah Thank you. I will send them an email now

[aayaan]

take some time and do it carefully

[ming_wen_long]

Ah Thank you. I will send them an email now

Hey bro. I am facing this exact same problem currently. My country is not in the list of issuing countries. Did you manage to solve this problem?

[prince800]

@akilaugustus @ming_wen_long I have reached level 2 as a seller. Subsequently, I received a notification to verify my Fiverr account within the next 14 hours. Despite making three verification attempts, they all failed, leading to the restriction of my Fiverr account.
how it should be restored account again 
is you account recovered ?

[arefinemunna3d]

On 4/23/2020 at 1:10 AM, akilaugustus said:

11 Hours ago I was asked to verify my identification and on 3 attempts that failed. I made sure to follow the procedure very carefully.

I emailed them 11 hours ago too and nothing still.

Is this normal?

You can contact fiverr support I think you can get a quick resolution by talking to fiber support.

[olyasr]

On 4/22/2020 at 10:55 PM, akilaugustus said:

There was no response

It happens sometimes - CS Team receives probably thousands of requests daily, and sometimes we have to send requests twice, sometimes we have to wait several days - this is normal. The main thing is to clearly describe your problem with the location, and ask a question clearly and briefly

[jasialushe]

take a break and try again properly..........