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Fiverr's TERRIBLE, Awful, No Good, Very Bad Customer Service


lcwritten
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I miss Hugo from CS. He was always helpful and you could tell he’d actually take time to look into your situation.

There was a pretty sharp dip in quality around a year ago. Many new faces, poor English, copy/pasted answers out of context all the time, etc. Now CS I’m getting seems to be okay.

Many new faces, poor English, copy/pasted answers out of context all the time

Yes, now you mention it I remember that period. A number of people posted screenshots of conversations and the level of English writing and comprehension was questionable although that hasn’t happened recently.

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I’ve had a couple very bad experiences with CS but 90% of the time have had really personal, genuine guidance and intervention from them.

The Fiverr site itself has a lot of bugs or broken features, and when asking for support in relation to those things it does feel a lot like “sorry but that’s just the way things are!”

But typically, I’ve found the agents to be great. To be honest, as @eoinfinnegan pointed out, I think it probably has a lot to do with a high volume of nonsense tickets and an understaffed CS team.

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I miss Hugo from CS. He was always helpful and you could tell he’d actually take time to look into your situation.

There was a pretty sharp dip in quality around a year ago. Many new faces, poor English, copy/pasted answers out of context all the time, etc. Now CS I’m getting seems to be okay.

I haven’t used CS enough to notice a lot of that, but I have noticed that CS communications seem to have declined. Several times it’s been evident the person responding didn’t fully understand what I wrote and it seems to be a language barrier. I didn’t have that impression before.

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