coerdelion Posted April 22, 2020 Share Posted April 22, 2020 Some advice please.Conversation with buyer, resulting in an offer …Next thing, she messages through a different account saying she doesn’t see the offer.Pointed out to her she has 2 accounts and this is against TOS … and she’s said she’ll sort that out.No obvious orders on either account.Thought about it for a few minutes … and then withdrew the offer. Now she’s asking why …Give her the benefit of the doubt … or not … ? Link to comment Share on other sites More sharing options...
cyaxrex Posted April 22, 2020 Share Posted April 22, 2020 Some advice please.Conversation with buyer, resulting in an offer …Next thing, she messages through a different account saying she doesn’t see the offer.Pointed out to her she has 2 accounts and this is against TOS … and she’s said she’ll sort that out.No obvious orders on either account.Thought about it for a few minutes … and then withdrew the offer. Now she’s asking why …Give her the benefit of the doubt … or not … ?Give her the benefit of the doubt … or not … ?Not. Chances are, you will end up regretting it. The only time I have had a buyer use 2 accounts and I was aware of the fact, it resulted in a chargeback.It could be an innocent case of someone losing their password. However, one red flag usually leads to another. 3 Link to comment Share on other sites More sharing options...
coerdelion Posted April 22, 2020 Author Share Posted April 22, 2020 Yeah - unfortunately I agree with you.There’s also the thing about working with someone knowing they’re breaking TOS. That’s probably not a great idea …Sad, really - she seems nice enough … 1 Link to comment Share on other sites More sharing options...
eoinfinnegan Posted April 22, 2020 Share Posted April 22, 2020 I have had a number of people who have separate personal and professional accounts.Never had an issue with them but at the same time, if they have no reviews showing on either it is a little odd. 3 Link to comment Share on other sites More sharing options...
lenasemenkova Posted April 22, 2020 Share Posted April 22, 2020 I wasn’t even aware buyers weren’t allowed to have multiple accounts. I’m so used to that. And to one account being used by a “team” of 30 people. And to random people showing up in my inbox and asking for files I delivered to another user claiming to be the same user or a friend/relative of the said user.If you sense something sketchy and can avoid that, it’s probably for the best to do so. 1 Link to comment Share on other sites More sharing options...
coerdelion Posted April 22, 2020 Author Share Posted April 22, 2020 Gads! I hope they really are attached to the original buyers - not great to deliver to some unattached random … Link to comment Share on other sites More sharing options...
lenasemenkova Posted April 22, 2020 Share Posted April 22, 2020 CS told me I could only deliver/send the files to the account they were ordered from. So I just quote CS in such situations, no refunds so far. 1 Link to comment Share on other sites More sharing options...
coerdelion Posted April 22, 2020 Author Share Posted April 22, 2020 Just had a look through TOS and more than one buyer account is not specifically forbidden … however, since accounts can be used for buying and selling, I think, probably, err on the side of caution.Told the buyer I can’t work with her. 1 Link to comment Share on other sites More sharing options...
coerdelion Posted April 22, 2020 Author Share Posted April 22, 2020 Doesn’t look like it, @urdeke - one of the accounts is 2 years old and the other 5. Neither have any feedback on them … 1 Link to comment Share on other sites More sharing options...
misscrystal Posted April 22, 2020 Share Posted April 22, 2020 It’s not uncommon for me to get messages saying that someone ordered from me before from a different account. I dislike when that happens but have gone ahead with new orders they placed and have not had any problems from it. Link to comment Share on other sites More sharing options...
sanda5 Posted April 22, 2020 Share Posted April 22, 2020 I have encountered that same issue…When they discuss the project with one account & then place the order with another and then they ask me follow the inbox communication to find the details… 😐One person has forgotten the password so he created a new account to get some changes done on a previous design… I spent about good 1-2 hours finding the source file by his old account name with the jpeg he gave me…(just imaging when you have to go through almost 2000+ folders… ) 😱I have had about 10- 12 such buyers but never had a problem… Link to comment Share on other sites More sharing options...
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