Review 3 star ratings with positive comments

[maria_sarkar]

Recently I got 3 star and comment was positive form my buyer. He was happy with my work. But unfortunately buyer gave me 3 star ratings. Buyer told me " I gave you 5 star but how it is happened , I don’t understand ". He want to change it but he can’t do it.

Now a result, I can’t reply buyer request and don’t come any order.
My gig impression not bad.

Give me advice how can I overcome.