psykkopatte Posted April 21, 2020 Share Posted April 21, 2020 Customer send me a request to cancel order, do I get any penalty about acount statistic like “canceled order” if I press yes ?Because he ordered something from me then he thought it was another buyer, should I ask support or click on “yes, cancel order” ? 1 Link to comment Share on other sites More sharing options...
mahfuzsaim9 Posted April 21, 2020 Share Posted April 21, 2020 Hi,Search about order cancellation, you will get a lot of posts. You will have a great penalty for cancellation. All your gig will rank lower. Try to convince him. If you can offer other works that you can. Tell the buyer what will it cost you. You can ask the support assistant but maybe they will say to cancel. If nothing works, then cancel. Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 What the hell, it’s a mistake from him so I should get the penalty ? I can’t convince him, he already found someone to make the job. Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 Ah, is it a “mutual cancelation” if customer send me a request to cancel order, if i press yes, it doesn’t affect my stats so ? Link to comment Share on other sites More sharing options...
websitedesignkd Posted April 21, 2020 Share Posted April 21, 2020 Ah, is it a “mutual cancelation” if customer send me a request to cancel order, if i press yes, it doesn’t affect my stats so ?Fiverr never cares about sellers if you are having issue and you go for a mutual cancellation your rating will go down no matter what you do !Customer support only cares about buyers… because they know they have huge amount of sellers 1 Link to comment Share on other sites More sharing options...
mahfuzsaim9 Posted April 21, 2020 Share Posted April 21, 2020 Fiverr never cares about sellers if you are having issue and you go for a mutual cancellation your rating will go down no matter what you do !Customer support only cares about buyers… because they know they have huge amount of sellersYes, you are right. They will never help a seller. Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 Fiverr never cares about sellers if you are having issue and you go for a mutual cancellation your rating will go down no matter what you do !Customer support only cares about buyers… because they know they have huge amount of sellersNice one, so we are supposed to be slaves, I think I will change and go to another freelancer website if it affects my stats. Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 It doesn’t make sense at all, there is just 0 logic, it isn’t possible to ask them to change this ? Link to comment Share on other sites More sharing options...
websitedesignkd Posted April 21, 2020 Share Posted April 21, 2020 Yes, you are right. They will never help a seller.It is not about help ! It is about being real and taking the decision for the proper side ! They even deleted my 5 years old 2nd level gig with 300+ reviews just because i was selling at low price but they wont admit that rather give a reason using the word " terms and condition "I can show 100 gigs who are not going with the terms and condition but are top rated and also selling fraudlent stuffs Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 It is not about help ! It is about being real and taking the decision for the proper side ! They even deleted my 5 years old 2nd level gig with 300+ reviews just because i was selling at low price but they wont admit that rather give a reason using the word " terms and condition "I can show 100 gigs who are not going with the terms and condition but are top rated and also selling fraudlent stuffsA nice plateform, I am new seller since 4 weeks, and I didn’t know about that…I can’t believe what i read Link to comment Share on other sites More sharing options...
websitedesignkd Posted April 21, 2020 Share Posted April 21, 2020 A nice plateform, I am new seller since 4 weeks, and I didn’t know about that…I can’t believe what i readI dont know about your part but what i have seen from my end i shared that 🙂 But you can still explain your problem with the fiverr support team may be they could help you out with the issue if you give proper screenshots and explain everything properly 1 Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 Okay, i’m gonna try, I don’t expect an answer but…ok, thank you. 1 Link to comment Share on other sites More sharing options...
mahfuzsaim9 Posted April 21, 2020 Share Posted April 21, 2020 Okay, i’m gonna try, I don’t expect an answer but…ok, thank you.They will answer but the answer will not be helpful for you. Link to comment Share on other sites More sharing options...
psykkopatte Posted April 21, 2020 Author Share Posted April 21, 2020 But it’s still a real shame… Link to comment Share on other sites More sharing options...
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