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Payment and order


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Hi, I made payment for custom order and I can’t find this order between my orders. I wrote the support team and I got answer, which I don’t understand:

The transaction (s) in question might be either authorized, captured or declined. For any transaction (s) for which you want to have the order (s) on your Fiverr dashboard, we at Fiverr support with our engineering teams are making sure that the captured transactions are refunded and authorizations and declined transactions are voided.

What does this mean, that I will get a refund? Why this happens in the first place, did I create something wrong in the payment process?

Thanks for the help, I 'm new at a Fiver and don’t know why this happens.

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