aaqibmehrban Posted April 16, 2020 Share Posted April 16, 2020 I am very diappointed and discouraged with the behaviourI provided buyer 100% work and normally we mutally extended the time so he can test itafter 10 daysso i helped him with everything and he was very happyand gave 5 star rating.But again after 1 weekwithout messaging me buyer put the request to CS and they cancelled the orderIf he was facing problem he could have contacted me so i can fix it.But cancelling order is totally unfair.is there anything i can do or just keep loosing my moneyprevious same thing happened to meup1735×484 45.6 KB up2720×457 55.9 KB 1 Link to comment Share on other sites More sharing options...
joshuaolalek874 Posted April 16, 2020 Share Posted April 16, 2020 This is indeed sad. I have a deep feeling the buyer may have cancelled because of Covid-19 related issues. The project he wanted to use it for is probably cancelled or something. You should reach out to Fiverr resolution center. They may cover it for you.Good luck, mate. 3 Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 This is indeed sad. I have a deep feeling the buyer may have cancelled because of Covid-19 related issues. The project he wanted to use it for is probably cancelled or something. You should reach out to Fiverr resolution center. They may cover it for you.Good luck, mate.no brother he used it for creating accounts i think he got his task completed maybe he needed to create 10,000 accountsand his work completed as my relation with him were fine if that was the issue he could have told me if that was the case which you discussed i would not have asked the question.But let’s see what happens hope so CS gave positive response Link to comment Share on other sites More sharing options...
joshuaolalek874 Posted April 16, 2020 Share Posted April 16, 2020 no brother he used it for creating accounts i think he got his task completed maybe he needed to create 10,000 accountsand his work completed as my relation with him were fine if that was the issue he could have told me if that was the case which you discussed i would not have asked the question.But let’s see what happens hope so CS gave positive responseWhat service did you offer? Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 What service did you offer?I offer automation scripts using python he wanted script which create automatic accountsi can show the video what he asked for in requirement was exactly as itin 4 days it is easy to create so many accounts Link to comment Share on other sites More sharing options...
lloydsolutions Posted April 16, 2020 Share Posted April 16, 2020 You need to remove the name of the buyer from your screenshot as that is not allowed on the forum. 1 Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 You need to remove the name of the buyer from your screenshot as that is not allowed on the forum.Updated it.I hope now it is covered 1 Link to comment Share on other sites More sharing options...
lloydsolutions Posted April 16, 2020 Share Posted April 16, 2020 Updated it.I hope now it is coveredHad a look at your profile. Suggest you remove the name of the other platform where you work, as sharing details of where you can be found off Fiverr is against the Terms of Service at the bottom of the Fiverr main page. 1 Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 Had a look at your profile. Suggest you remove the name of the other platform where you work, as sharing details of where you can be found off Fiverr is against the Terms of Service at the bottom of the Fiverr main page.Alright i edited description i hope that is what you pointingbut with due respect sir i posted for something elsecan you please guide me regarding my question i will be thankfullthanks Link to comment Share on other sites More sharing options...
xplortec Posted April 16, 2020 Share Posted April 16, 2020 Very sad. You are right if the behavior will be like this then… Link to comment Share on other sites More sharing options...
lloydsolutions Posted April 16, 2020 Share Posted April 16, 2020 Alright i edited description i hope that is what you pointingbut with due respect sir i posted for something elsecan you please guide me regarding my question i will be thankfullthanksAlright i edited description i hope that is what you pointingJust wanted to help you protect your Fiverr account.can you please guide me regarding my question i will be thankfullIf you type “buyer cancelled order after completion” in the search bar above there are numerous posts on the subject which you may find interesting.Take some time to read through the results. 2 Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 Alright i edited description i hope that is what you pointingJust wanted to help you protect your Fiverr account.can you please guide me regarding my question i will be thankfullIf you type “buyer cancelled order after completion” in the search bar above there are numerous posts on the subject which you may find interesting.Take some time to read through the results.Alright Sir!!!Thanks for the favour!!!Appreciate youAtleast in future they could have banned me. i was unaware of this Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged)what are you try to saying sir? Link to comment Share on other sites More sharing options...
lloydsolutions Posted April 16, 2020 Share Posted April 16, 2020 Alright Sir!!!Thanks for the favour!!!Appreciate youAtleast in future they could have banned me. i was unaware of thisAlright Sir!!!Don’t assume that everyone who uses a profile logo is male! 🙂Another tip: Suggest you do not address others as dear, sir, brother, sister, mate, etc. as lots of people don’t like it and it will put many buyers off. 1 Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 16, 2020 Author Share Posted April 16, 2020 Alright Sir!!!Don’t assume that everyone who uses a profile logo is male! 🙂Another tip: Suggest you do not address others as dear, sir, brother, sister, mate, etc. as lots of people don’t like it and it will put many buyers off.Okay Mam!!!Actually he was calling me brother so i thought i should also act informalbut will now take care of this!!!Regarding saying you sir!!!i am sorry 😁 1 Link to comment Share on other sites More sharing options...
psychowriter Posted April 17, 2020 Share Posted April 17, 2020 That’s really sad. How can he cancel the order after marking it complete and reviewing you with a 5.0 star rating?Have you asked him what was the exact problem of cancelling the order? Did he asked for modifications or directly cancelled??? Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 19, 2020 Author Share Posted April 19, 2020 So here is the reply from CSSo will they gave me money or not?as i have not yet recieved the amountHi Aaqib,I completely understand your confusion. The order that you contacted us about was canceled because the buyer opened a dispute on their payment with their payment provider. Fiverr cannot prevent or would have known about any fraudulent transactions. They are handled through a third party payment vendor, not through Fiverr. Any person that uses a stolen payment method, such as a credit card or hacked Paypal account, may process an order through a third payment system to create an order on Fiverr. When we are able to determine a chargeback due to fraud, we immediately cancel the order and return the funds back to the third party as we are required to do so to comply with our payment vendor’s Terms of Use. There is no way around that process.Don’t worry, Fiverr’s got your back, so I contacted our relevant department to discuss further compensation arrangements.In the meantime, check out the following https://sellers.fiverr.com/en/article/chargebacks-and-seller-protectionIn case you need anything else, I’ll be right here!Regards, Link to comment Share on other sites More sharing options...
aaqibmehrban Posted April 20, 2020 Author Share Posted April 20, 2020 Alright Sir!!!Don’t assume that everyone who uses a profile logo is male! 🙂Another tip: Suggest you do not address others as dear, sir, brother, sister, mate, etc. as lots of people don’t like it and it will put many buyers off.kindly check latest reply Link to comment Share on other sites More sharing options...
lloydsolutions Posted April 21, 2020 Share Posted April 21, 2020 So here is the reply from CSSo will they gave me money or not?as i have not yet recieved the amountHi Aaqib,I completely understand your confusion. The order that you contacted us about was canceled because the buyer opened a dispute on their payment with their payment provider. Fiverr cannot prevent or would have known about any fraudulent transactions. They are handled through a third party payment vendor, not through Fiverr. Any person that uses a stolen payment method, such as a credit card or hacked Paypal account, may process an order through a third payment system to create an order on Fiverr. When we are able to determine a chargeback due to fraud, we immediately cancel the order and return the funds back to the third party as we are required to do so to comply with our payment vendor’s Terms of Use. There is no way around that process.Don’t worry, Fiverr’s got your back, so I contacted our relevant department to discuss further compensation arrangements.In the meantime, check out the following https://sellers.fiverr.com/en/article/chargebacks-and-seller-protectionIn case you need anything else, I’ll be right here!Regards,Don’t worry, Fiverr’s got your back, so I contacted our relevant department to discuss further compensation arrangements.The above is self explanatory. If you need further help contact Customer Support. 1 Link to comment Share on other sites More sharing options...
aaqibmehrban Posted May 2, 2020 Author Share Posted May 2, 2020 So fiverr asked me to provide proof of the workI send them everything and after they observe itThey return my moneyI am very happy todayThankyou fiverr!!! 2 Link to comment Share on other sites More sharing options...
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