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A Buyer Mistake Affected my Order Completion Rate

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My order completion rate has been affected by two buyers just by mistake, the first one told me that the order was duplicated and I asked him to cancel one of them, and the second just came from nowhere and ordered and write «Start » in the requirements box and just disappeared for a whole month, please what should I do the next time to deal with those mistakes without hurting my rate?
Thank you Mates :v:t2:

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