Size variation causing confusion

[nadiagericke]

Hi everyone,

My gig is for 1 web banner. When I selected what the buyer received, I had to select 1 size variation, to enable the gig extra to purchase additional sizes.

The customers, are however all thinking that 1 size variation means 2 sized banners.

I have to agree that the wording is perhaps ambiguous… Does anyone know what the real intention is with the “1 size variation”?

Thanks,
Nadia

[imagination7413]

Huh, that is a bit confusing. Maybe add a FAQ that clarifies?

[nadiagericke]

Huh, that is a bit confusing. Maybe add a FAQ that clarifies?

I do clarify in my gig description, but at the moment, the buyers have not really been reading gig descriptions :woman_shrugging:

[imagination7413]

Oh, so this is for a gig that already exists. I misunderstood.

Hmm. Maybe remove the extra? (How many people have actually ordered it?) Then you can make a note that custom offers are available on request? I’m honestly not sure how to remove this confusion otherwise.

I suppose you could just raise the price to cover 2 sizes.

[nadiagericke]

Oh, so this is for a gig that already exists. I misunderstood.

Hmm. Maybe remove the extra? (How many people have actually ordered it?) Then you can make a note that custom offers are available on request? I’m honestly not sure how to remove this confusion otherwise.

I suppose you could just raise the price to cover 2 sizes.

I have removed it since. I was just wondering if I was perhaps misunderstanding the 1 size variation, but I think it is a mistake made by Fiverr. Thanks for your suggestions 🙂