kamikhankami Posted March 30, 2020 Share Posted March 30, 2020 hello every one i complete a logo project 1 year ago for my client and he tell me that all the files are good now after one year he come back to me that the vector file is blank now.and force me to send it again through direct email else i will put my order for refund.he send me the Ai file which is fine my side but he ask that it show blank to him side. please help me what i do? 5 Link to comment Share on other sites More sharing options...
uk1000 Posted March 30, 2020 Share Posted March 30, 2020 A) don’t send anything through email as that would be against the TOS. Though you’re allowed to send stuff through Fiverr’s message system.B) If it’s showing okay your side maybe ask how he’s opening it Ask him what program he is using to do that. Tell him what program will show it correctly. Maybe prove to him that the file you sent to him is okay (eg. show a screenshot or something of it displaying correctly). 6 Link to comment Share on other sites More sharing options...
gamoss Posted March 30, 2020 Share Posted March 30, 2020 Yes, never send anything to customers private email. Handle all business through Fiverr message system, because that is also helpful for you in dispute cases. And asking a refund after a year most likely isn’t going through.As UK mentioned ask the customer which program and version they are using to make sure they really know what they are doing. You could make Quick desktop video that shows how you open up the video from fiverr. If you don’t have a software to do quick videos, Google Loom video recording software. That could help you our on making a video. 3 Link to comment Share on other sites More sharing options...
freelancerbkas Posted March 30, 2020 Share Posted March 30, 2020 Brother email cannot be sent This is against the rules. You talk to him and resolve the matter, give him some proof that you have done the job correctly. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted March 30, 2020 Share Posted March 30, 2020 hello every one i complete a logo project 1 year ago for my client and he tell me that all the files are good now after one year he come back to me that the vector file is blank now.and force me to send it again through direct email else i will put my order for refund.he send me the Ai file which is fine my side but he ask that it show blank to him side. please help me what i do?hello every one i complete a logo project 1 year ago for my client and he tell me that all the files are good now after one year he come back to me that the vector file is blank now.and force me to send it again through direct email else i will put my order for refundA year ago is too long for him to wait to decide something is wrong. And there is absolutely no reason to send him anything to his email. 1 Link to comment Share on other sites More sharing options...
xplortec Posted March 30, 2020 Share Posted March 30, 2020 This is not allowed. Be professional and apply rules for everyone which give you boost up in future. But wonder that after 1 year he need it through email. 1 Link to comment Share on other sites More sharing options...
mic_explainer Posted March 30, 2020 Share Posted March 30, 2020 I wonder why some buyer’s reason some things, for you to come back after a whole year threatening and asking for a refund.as suggested by someone kindly ask the buyer what kind of software does he use and ask for screenshot. 1 Link to comment Share on other sites More sharing options...
mohamedtalil Posted March 30, 2020 Share Posted March 30, 2020 I think the best way to do is sending the file through the fiverr messaging system. You can change the file type to a different format incase it might not show blank. The fiverr policy doesn’t accept buyer and seller communication beyond fiverr platform therefore, don’t send an email.Thanks 1 Link to comment Share on other sites More sharing options...
kamikhankami Posted March 31, 2020 Author Share Posted March 31, 2020 A) don’t send anything through email as that would be against the TOS. Though you’re allowed to send stuff through Fiverr’s message system.B) If it’s showing okay your side maybe ask how he’s opening it Ask him what program he is using to do that. Tell him what program will show it correctly. Maybe prove to him that the file you sent to him is okay (eg. show a screenshot or something of it displaying correctly).the file he send me is okay with my side but when i send him he ask that its blank i show the screen short. i tell him if i ask for email i will be ban but he told me then return my money. and its a 1 year ago i complete the order and on that time he tell me everything is fine. now he ask it dos’t work for me anymore. Link to comment Share on other sites More sharing options...
kamikhankami Posted March 31, 2020 Author Share Posted March 31, 2020 Yes, never send anything to customers private email. Handle all business through Fiverr message system, because that is also helpful for you in dispute cases. And asking a refund after a year most likely isn’t going through.As UK mentioned ask the customer which program and version they are using to make sure they really know what they are doing. You could make Quick desktop video that shows how you open up the video from fiverr. If you don’t have a software to do quick videos, Google Loom video recording software. That could help you our on making a video.thanks for the advice bro 1 Link to comment Share on other sites More sharing options...
kamikhankami Posted March 31, 2020 Author Share Posted March 31, 2020 hello every one i complete a logo project 1 year ago for my client and he tell me that all the files are good now after one year he come back to me that the vector file is blank now.and force me to send it again through direct email else i will put my order for refundA year ago is too long for him to wait to decide something is wrong. And there is absolutely no reason to send him anything to his email.thanks for the advice ma’m.BTW he was tell me that time that everything is okay, Link to comment Share on other sites More sharing options...
lenasemenkova Posted March 31, 2020 Share Posted March 31, 2020 the file he send me is okay with my side but when i send him he ask that its blank i show the screen short. i tell him if i ask for email i will be ban but he told me then return my money. and its a 1 year ago i complete the order and on that time he tell me everything is fine. now he ask it dos’t work for me anymore.it dos’t work for me anymoreThis is funny. I bet their pirated Illustrator expired and they can’t open the file now.Anyway. Screenshot their message where they say everything is okay a year ago, screenshot your .AI file where it’s clear the file is not blank. Tell them that the files were delivered as requested a year ago and you cannot assist them any further or fix any software issues on their end. Then stop responding.PS If you’ve made a completely white design with Illustrator’s default white background, the file may appear blank. Then I’d add a pale grey background to make the design visible and resend it (via messages, not email). 4 Link to comment Share on other sites More sharing options...
uk1000 Posted March 31, 2020 Share Posted March 31, 2020 the file he send me is okay with my side but when i send him he ask that its blank i show the screen short. i tell him if i ask for email i will be ban but he told me then return my money. and its a 1 year ago i complete the order and on that time he tell me everything is fine. now he ask it dos’t work for me anymore.Did you ask him what program he is opening the file in and what the version of the program is?Maybe ask him to send a screenshot of how it looks on his screen. Maybe it’s what he’s imported it into/what version the program is, how he’s displaying it in that/scaling it or what the background is or something. Link to comment Share on other sites More sharing options...
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