The money show on the balance is 300 euro off from the money I can withdraw

[iangeker]

Hello people,

I hope you all are doing well at this specific time.
Today when I withdraw my march income, I encountered a strange situation.
I am based in France, so my balance is in Euro.
My account balance shows that I have 3856.78Euro I can withdraw.
but when I bring out this money to my PayPal, the number has changed on Fiverr site into 3545.58, I thought that was the withdrawn limit, so I transferred this amount anyway. When I want to transfer the rest 300 euro again, the balance in my fiverr account becomes 0 euro.

I am wondering if there is anyone had a similar situation? and if anyone knows why it is like this?

Kind Regards,
Qianwen

[imagination7413]

Welcome to the Fiverr forum.

I have actually heard about this recently, or at least something similar:

I’ve an interesting issue, namely that the USD was set as my default payment, but instead of receiving USD, I’ve received EUR with a decreased exchange rate (~17USD loss due to this exchange). Fiverr’s support doesn’t understand the problem as they continuously say that we can change the currency, but I never did that. I’ve always withdrawn my money in USD and I never asked for EUR. So it would be good if Fiverr would look after this as I don’t want to lose money, because of the strange exchang…

Does this help? Is it different?

[iangeker]

Thanks for your response, I have already contacted the support team, they said that besides there is an exchange rate, they also charge an exchange fee. That’s why I lost 300euro during the process. They suggested to set currency in USD to avoid this extra exchange fee… haha