Jump to content

Why does the "online" icon turns grey even though I'm online?


muhammad201a
 Share

Recommended Posts

Because you haven’t refreshed/loaded a page in a certain amount of time. It doesn’t show whether you’re connected to the internet, just whether you’ve been active on Fiverr recently.

This is what CS said about the online icon:

When you sign into your Fiverr account there is a 15-minute delay before the system will show you as online to other users. This is represented by the status dot on your profile picture in the top right. When it is gray you are offline and green is for online. There is a timeout if your [Fiverr . com] page is idle for some time, this is usually 30-45 minutes.

eg. if you were away from your computer/device for hours but it was still connected to the internet, showing you as “online” to users wouldn’t really be that useful. Though maybe they should reword it to make it clearer to users.

  • Like 10
Link to comment
Share on other sites

When you goes to any other tab fiverr tab interaction terminated. Even you connected to internet but fiverr tab isn’t front of screen that means fiverr tab is closed. It will receive notifications only.

Much better install mobile aap, turn on online batch, make sure mobile connected to internet and allow application to run at background 👍

  • Like 2
Link to comment
Share on other sites

When you goes to any other tab fiverr tab interaction terminated. Even you connected to internet but fiverr tab isn’t front of screen that means fiverr tab is closed. It will receive notifications only.

Much better install mobile aap, turn on online batch, make sure mobile connected to internet and allow application to run at background 👍

but it still shows offline when my mobile screen turns off.

  • Like 1
Link to comment
Share on other sites

  • 9 months later...
  • 1 month later...
  • 1 month later...
  • 1 month later...

Hello Everyone
I mostly use Fiverr on my mobile phone ( Fiverr application ) i have a spare phone in which Fiverr is installed and that phone is connected to internet it remains connected to internet 24/7 and the fiverr application also remains On until the battery of phone gets dead but after a short interval of time the icon turns to grey I have checked my online status from my friends account there was gre icon with my username but the Fiverr application was On and there’s mentioned in that application you will remain online until this application is open
Is there a y way to remain online for maximum time?

  • Like 1
Link to comment
Share on other sites

  • 2 months later...

when i'm active from laptop /Pc or mobile chrome browser my fiverr account shows me i'm online...but when i'm active from fiverr mobile apps it's doesn't shows me online ...I checked online status & I tried unsinstall -install method..But Its not working....i'm loosing my gigs ranking...please help me..give me a solution

  • Like 2
Link to comment
Share on other sites

10 hours ago, afnan0295 said:

when i'm active from laptop /Pc or mobile chrome browser my fiverr account shows me i'm online...but when i'm active from fiverr mobile apps it's doesn't shows me online ...I checked online status & I tried unsinstall -install method..But Its not working....i'm loosing my gigs ranking...please help me..give me a solution

This is horrible problem for me also. this is a bug of the app. I tried older app versions too. Not work also. Please report rhis issue for customer care. They will reslove asap

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...