abdulrehmanlhr Posted March 11, 2020 Share Posted March 11, 2020 Hi, I am a seller and today a buyer has placed an order by mis take and he want to dispute it but I don’t wanna cancel it. Can you please guide me about that? How can I contact customer support to resolve this issue? Shall be grateful to you.🥺 5 Link to comment Share on other sites More sharing options...
ar_tusar Posted March 11, 2020 Share Posted March 11, 2020 if he sends you the cancel request, you just decline that dispute or if you can’t you should go for support on the Fiverr support community & tell them your problem,I hope they can solve your problemThanks 3 Link to comment Share on other sites More sharing options...
abdulrehmanlhr Posted March 11, 2020 Author Share Posted March 11, 2020 if he sends you the cancel request, you just decline that dispute or if you can’t you should go for support on the Fiverr support community & tell them your problem,I hope they can solve your problemThanksWhat should I do?Contact customer support after declined or before decline to dispute?Thanks Link to comment Share on other sites More sharing options...
ar_tusar Posted March 11, 2020 Share Posted March 11, 2020 What should I do?Contact customer support after declined or before decline to dispute?Thanksat first decline the dispute after try to convince of your buyer . If he convinced that’s better or go to the fiverr support & make a complain for that buyer 1 Link to comment Share on other sites More sharing options...
sunnyadi Posted March 11, 2020 Share Posted March 11, 2020 If Buyer place an order by mistake you should accept his dispute or send him/her cancel request because you can’t force buyer to create things they don’t need. Hope you understandBe positive and be hopeful you will get more orders in future.Thank you 2 Link to comment Share on other sites More sharing options...
abdulrehmanlhr Posted March 11, 2020 Author Share Posted March 11, 2020 If Buyer place an order by mistake you should accept his dispute or send him/her cancel request because you can’t force buyer to create things they don’t need. Hope you understandBe positive and be hopeful you will get more orders in future.Thank youIt’s not a solution for scammers. Link to comment Share on other sites More sharing options...
sunnyadi Posted March 11, 2020 Share Posted March 11, 2020 It’s not a solution for scammers.You can’t force buyer dear, you don’t have any other choice but yes you can block/report him/her as scammer. you just need to go to his/her profile page and block/report so he/she can’t contact or place an order in future. Link to comment Share on other sites More sharing options...
surajrenuka Posted March 11, 2020 Share Posted March 11, 2020 if buyer placed it by mistake you have to accept dispute and cancel order…even if you go to customer support for this, they wont help you and their answer would be same that they cant force buyer to carry on with order…so better accept dispute and let that buyer go ! Link to comment Share on other sites More sharing options...
abdulrehmanlhr Posted March 11, 2020 Author Share Posted March 11, 2020 if buyer placed it by mistake you have to accept dispute and cancel order…even if you go to customer support for this, they wont help you and their answer would be same that they cant force buyer to carry on with order…so better accept dispute and let that buyer go !@surajrenukaDo you know how much time CS take to respond? As I have told them an issueWaiting for response…😪 2 Link to comment Share on other sites More sharing options...
malikshahbas133 Posted March 11, 2020 Share Posted March 11, 2020 @surajrenukaDo you know how much time CS take to respond? As I have told them an issueWaiting for response…😪 Link to comment Share on other sites More sharing options...
surajrenuka Posted March 11, 2020 Share Posted March 11, 2020 @surajrenukaDo you know how much time CS take to respond? As I have told them an issueWaiting for response…😪 some time yes 48 hours too but most of time they came back to me quick ! 1 Link to comment Share on other sites More sharing options...
abdulrehmanlhr Posted March 11, 2020 Author Share Posted March 11, 2020 they usually come back to you in 24 hours 😉 some time yes 48 hours too but most of time they came back to me quick !@surajrenukaOrder has been cancelled from customer support. But response rate went down…Why this Happened as I have told them everything… What should I do now for correction of my response rate. Please guide me shall be grateful… Link to comment Share on other sites More sharing options...
surajrenuka Posted March 11, 2020 Share Posted March 11, 2020 @surajrenukaOrder has been cancelled from customer support. But response rate went down…Why this Happened as I have told them everything… What should I do now for correction of my response rate. Please guide me shall be grateful…response rate is different thing that should not happen by cancelling order…this would be ORDER COMPLETION rate, whoever cancel or whatever the reason this rate goes down on cancelling !You cant do anything and bring that back quick, what this would be reset to 100% after a month or so, not 100% sure about time period but yes try not to cancel any other order in next 1 month and this will come up back 🙂 Link to comment Share on other sites More sharing options...
purplecovetbibi Posted March 11, 2020 Share Posted March 11, 2020 @surajrenukaOrder has been cancelled from customer support. But response rate went down…Why this Happened as I have told them everything… What should I do now for correction of my response rate. Please guide me shall be grateful…Response rate and completion rate two different thing. If you respond other buyer’s message on time then it’ll increase, it’s not a problem. Link to comment Share on other sites More sharing options...
sunnyadi Posted March 12, 2020 Share Posted March 12, 2020 @surajrenukaDo you know how much time CS take to respond? As I have told them an issueWaiting for response…😪Fiverr CS take 24 to 48 hours but sometime they get back to you quickly. Link to comment Share on other sites More sharing options...
afzaldesigner78 Posted March 12, 2020 Share Posted March 12, 2020 If seller cancel order it will effect on your gig more. and if you cancel order cancellation rate will decrease little bit. Link to comment Share on other sites More sharing options...
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