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Cancellation rating affected but not your fault


letsdo1
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Fiverr affect your completion rate stats and include cancelled orders in their figures.

However, when the buyer made a mistake, changed their mind and requested a cancel - this affects your rating. Why is this the case when you haven’t done anything wrong?

Is messaging Fiver going to change this? I just find it patronising that they send you generic messages about your rating dropping and tips on how to improve it - when actually their system has caused it.

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