Cancellation rating affected but not your fault

[letsdo1]

Fiverr affect your completion rate stats and include cancelled orders in their figures.

However, when the buyer made a mistake, changed their mind and requested a cancel - this affects your rating. Why is this the case when you haven’t done anything wrong?

Is messaging Fiver going to change this? I just find it patronising that they send you generic messages about your rating dropping and tips on how to improve it - when actually their system has caused it.

[shihabmorshed]

If customer place any order mistakanly & you got oder cancelation. Then pls contact with Fiverr support team with details. Support team will recover your rating…