What happens if they cancel it?

[sameed_webdev]

I am in a situation where the buyer is not responding to what would happen if the customer support cancel’s the order.

[cyaxrex]

Just cancel. CS is wrong about the late status. This doesn’t affect your metrics until after a late order is delivered and marked as complete. If you cancel this order now that won’t happen. However, you will likely take a hit in the form of a lower order completion rate.

[kanishkaseo11]

As I think, It is better to cancel it.

[sameed_webdev]

Just cancel. CS is wrong about the late status. This doesn’t affect your metrics until after a late order is delivered and marked as complete. If you cancel this order now that won’t happen. However, you will likely take a hit in the form of a lower order completion rate.

Thanks, I would better cancel it then.