linecolors Posted February 11, 2020 Posted February 11, 2020 A client placed an order and without providing requirements he is lost. I have tried many times to contact him- nudged him, messaged him, but not a single reply whatsoever. It’s affecting my order completion rate. How should I resolve this problem?
reza_asif Posted February 11, 2020 Posted February 11, 2020 A client placed an order and without providing requirements he is lost. I have tried many times to contact him- nudged him, messaged him, but not a single reply whatsoever. It’s affecting my order completion rate. How should I resolve this problem?Contact in the suppor. Might be help there
Guest antomtjvc Posted February 11, 2020 Posted February 11, 2020 Write the CS and ask them to cancel the order without harming your stats.
linecolors Posted February 12, 2020 Author Posted February 12, 2020 A client placed an order and without providing requirements he is lost. I have tried many times to contact him- nudged him, messaged him, but not a single reply whatsoever. It’s affecting my order completion rate. How should I resolve this problem?Thank you but hw do you contact them?
linecolors Posted February 12, 2020 Author Posted February 12, 2020 Write the CS and ask them to cancel the order without harming your stats.Thank you but don’t know how to contact them,
miiila Posted February 12, 2020 Posted February 12, 2020 Click your profile image on top of main site menu bar OR scroll to footer on main site, click “Help & Support”Scroll to “Seller Help Center” button, clickScroll to “Contact Us” button, clickPick the most fitting options from the drop-downs of the ticket system
linecolors Posted February 13, 2020 Author Posted February 13, 2020 Click your profile image on top of main site menu bar OR scroll to footer on main site, click “Help & Support”Scroll to “Seller Help Center” button, clickScroll to “Contact Us” button, clickPick the most fitting options from the drop-downs of the ticket systemThank a lot. will do that ! 🙂
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