Requirement not provided by client

[linecolors]

A client placed an order and without providing requirements he is lost. I have tried many times to contact him- nudged him, messaged him, but not a single reply whatsoever. It’s affecting my order completion rate. How should I resolve this problem?

[reza_asif]

A client placed an order and without providing requirements he is lost. I have tried many times to contact him- nudged him, messaged him, but not a single reply whatsoever. It’s affecting my order completion rate. How should I resolve this problem?

Contact in the suppor. Might be help there

[Guest antomtjvc]

Write the CS and ask them to cancel the order without harming your stats.

[linecolors]

A client placed an order and without providing requirements he is lost. I have tried many times to contact him- nudged him, messaged him, but not a single reply whatsoever. It’s affecting my order completion rate. How should I resolve this problem?

Thank you but hw do you contact them?

[linecolors]

Write the CS and ask them to cancel the order without harming your stats.

Thank you but don’t know how to contact them,

[miiila]

Click your profile image on top of main site menu bar OR scroll to footer on main site, click “Help & Support”

Scroll to “Seller Help Center” button, click

Scroll to “Contact Us” button, click

Pick the most fitting options from the drop-downs of the ticket system

[linecolors]

Click your profile image on top of main site menu bar OR scroll to footer on main site, click “Help & Support”

Scroll to “Seller Help Center” button, click

Scroll to “Contact Us” button, click

Pick the most fitting options from the drop-downs of the ticket system

Thank a lot. will do that ! 🙂