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Buyer Placed The Wrong Order?


identproduction

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Hi folks,

I’ve been doing pretty well on Fiverr so far, but I’m constantly working to improve and expand. I’m looking for some advice from your good selves regarding what happens when customers place the wrong order, either intentionally or otherwise.

Long story short, I offer three tiers on my vocal gig and a customer, after messaging me and asking me whether I could write original music for them and provide a vocal, placed an order for the bottom tier. The services they’re asking for would, were they chosen as extras on the basic package, cost them around $200 in additional charges. Even the top package I offer doesn’t include literally writing every aspect of the song; it’s only offering vocals and lyrics with the original composition option as an extra.

Now, rather than being difficult, I’ve told the buyer that I’m willing to compromise and do a custom order for $50.00 that’ll cover their requirements. I feel this is a reasonable offer given that it should really cost them four times that much, but I would much rather give good service as well as good products.

My only major concern is how the cancellation of an order will reflect on my account, and also the worry over whether the buyer will leave negative feedback because I won’t just work on the cheap.

I’m guessing this isn’t entirely uncommon, but I was wondering what your experience of this sort of thing has been and how best to avoid it in future.

Cheers!

  • Tommy
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How about sending them an extra that covers everything they didn’t order but should have? You have that option. That way, you keep the current order, avoid the cancelation and get the money you deserve for your services.

I did consider doing that, but I didn’t want to scare them away with a $200 bill! Hahaha! I think being so new to Fiverr makes me less inclined to go in so heavy, especially when I’m still building a foundation on the site. Thanks for your advice @virginiabg, I appreciate it.

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I did consider doing that, but I didn’t want to scare them away with a $200 bill! Hahaha! I think being so new to Fiverr makes me less inclined to go in so heavy, especially when I’m still building a foundation on the site. Thanks for your advice @virginiabg, I appreciate it.

I get it. But still, you don’t need to cancel the order, just go to the order page, scroll down, and select the “Offer More Extras” option. You can define the extra and the amount you think is fitting. Whether it is $200 or $50 😉

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Also, keep in mind that if you do wish to cancel, you’ve got grounds to contact Customer Support and ask them to cancel for you. The buyer is requesting more than they’ve paid for - you’re well within your rights to refuse the work, and a cancellation by Customer Support usually won’t have a negative impact on your account or stats.

The early days are tricky on Fiverr. On the one hand, you need reviews. On the other, I don’t think you should ever allow someone to bully or take advantage of you. Sadly, many buyers know that if they choose a new seller with limited reviews, they’ve got a certain amount of give to try and take advantage. If I were you, I’d go with my gut… Do you think that’s what’s happening here? It could be a genuine mistake… the buyer might be new to Fiverr, and genuinely have no clue how ordering works.

If you think this buyer is trying to take advantage, then don’t do a second of work for them and instead report them to customer support. It stings, turning down work in the early days, but buyers like this will just keep pushing and pushing until they get exactly what they want. Keep in mind, you’re only thinking about the time it takes to complete the job for them. What about the inevitable revisions? If you’re not careful, you could wind up sinking a LOT of time into this, for very little reward.

Good luck whatever you decide to do!

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Also, keep in mind that if you do wish to cancel, you’ve got grounds to contact Customer Support and ask them to cancel for you. The buyer is requesting more than they’ve paid for - you’re well within your rights to refuse the work, and a cancellation by Customer Support usually won’t have a negative impact on your account or stats.

The early days are tricky on Fiverr. On the one hand, you need reviews. On the other, I don’t think you should ever allow someone to bully or take advantage of you. Sadly, many buyers know that if they choose a new seller with limited reviews, they’ve got a certain amount of give to try and take advantage. If I were you, I’d go with my gut… Do you think that’s what’s happening here? It could be a genuine mistake… the buyer might be new to Fiverr, and genuinely have no clue how ordering works.

If you think this buyer is trying to take advantage, then don’t do a second of work for them and instead report them to customer support. It stings, turning down work in the early days, but buyers like this will just keep pushing and pushing until they get exactly what they want. Keep in mind, you’re only thinking about the time it takes to complete the job for them. What about the inevitable revisions? If you’re not careful, you could wind up sinking a LOT of time into this, for very little reward.

Good luck whatever you decide to do!

The buyer is requesting more than they’ve paid for - you’re well within your rights to refuse the work, and a cancellation by Customer Support usually won’t have a negative impact on your account or stats.

Yes, I have found this to be true several times.

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Hi folks,

I’ve been doing pretty well on Fiverr so far, but I’m constantly working to improve and expand. I’m looking for some advice from your good selves regarding what happens when customers place the wrong order, either intentionally or otherwise.

Long story short, I offer three tiers on my vocal gig and a customer, after messaging me and asking me whether I could write original music for them and provide a vocal, placed an order for the bottom tier. The services they’re asking for would, were they chosen as extras on the basic package, cost them around $200 in additional charges. Even the top package I offer doesn’t include literally writing every aspect of the song; it’s only offering vocals and lyrics with the original composition option as an extra.

Now, rather than being difficult, I’ve told the buyer that I’m willing to compromise and do a custom order for $50.00 that’ll cover their requirements. I feel this is a reasonable offer given that it should really cost them four times that much, but I would much rather give good service as well as good products.

My only major concern is how the cancellation of an order will reflect on my account, and also the worry over whether the buyer will leave negative feedback because I won’t just work on the cheap.

I’m guessing this isn’t entirely uncommon, but I was wondering what your experience of this sort of thing has been and how best to avoid it in future.

Cheers!

  • Tommy

, placed an order for the bottom tier. The services they’re asking for would, were they chosen as extras on the basic package, cost them around $200 in additional charges.

Once again as I’ve said before, they don’t read or understand differences in packages and simply choose the cheapest one, so the answer is to stop using packages.

I can’t generally understand them when I try to figure them out. I know I’m not the only one, as this illustrates.

Send an offer for the extras they want on the order page.

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Cheers folks, your advice is helpful and appreciated.

I’ve just sent him the offer as an extra at the $50 mark and we’ll see what happens. I have no issue with walking away from a sale, so it’s no skin off my nose if it doesn’t go through. It’s more about protecting the status of my account as a new seller and developing my gigs further, so thank you all again for your help.

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Packages were introduced because fiverr felt that buyers were not choosing to buy extras enough and that would solve the problem. Maybe it does for some sellers. I wish my extras were shown directly under the gig descriptions like they used to be.

Now buyers need to scroll down to see extras and most don’t bother to do that.

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Packages were introduced because fiverr felt that buyers were not choosing to buy extras enough and that would solve the problem. Maybe it does for some sellers. I wish my extras were shown directly under the gig descriptions like they used to be.

Now buyers need to scroll down to see extras and most don’t bother to do that.

Being new to the site, I’ve just made use of the package options as a way to offer more but I totally understand your position. It does seem overly complicated when, in my experience so far, most jobs end up being customized anyway. Offering all the bells and whistles upfront is all well and good, but it also straddles the buyer with the curse of having too much choice.

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The layout is all wrong if fiverr wants buyers to get extras.

I wish I could design a very simple layout where buyers saw the basic price on the left, LARGE, and on the right of that, also LARGE and very READABLE, all the extras in a column with check boxes to put a check mark in and then use the order button where they would get a total of all their extras included in it.

Simple, easy to see and read, easy to understand. Fiverr would suddenly see people getting extras on people’s gigs.

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