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Bad experience with Fiverr Support Account Under Review


dzeeshah2

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This is my Fiverr profile https://postimg.cc/Jy1D6fqM ! with 374 amazing reviews rating of 4.8

there was one buyer who asked for a revision sending his new logo to be replaced in the graphic asked this and nothing more which can be seen here

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After that, I quickly replaced the new logo he provided and delivered the revision within 5 hours after seeing his request on January 18th.

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On 27th Jan buyer left a review clearly stating that, “I didn’t do which he asked me to do”. as we remember he only asked for a logo change.

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The buyer contacted me and left this message after leaving his review. I replied can you show me where you asked me to make that change can you prove it with a snapshot your review is unjust.

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after that without me asking the buyer to change his review buyer offered to do it

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after that i fixed the typo mistake COMAPNY to COMPANY and he also asked for some other changes as well all done within minutes.

Second-time after that buyer said that he will change his comment

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Third-time buyer said he will fix the review download.png.877334a7cdcf7be3e9282498db29be6f.png

after I did rapid changes for the buyer I sent him a reminder asking to please fix his review and buyer asked how and I told him to visit Fiverr support

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what Fiverr customer support did is that they didn’t waste 2 minutes to read above and started reading from the bottom and disabled my account.

I didn’t make anyone hate Fiverr I satisfied everyone for many years and what justice I got. I completed paid courses took exams to make my profile strong they can’t just lock me out for reminding my customer of something he promised 3 times.

My current ratings: Response Time 97% Order completion 100% delivery on time 100%

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But you still asked the buyer to change the review, which is not allowed in any case. So that’s why it is under review. Maybe you will get a warning even if you are right or maybe not, I really don’t know. But you will not lose your account, don’t worry on that. Yes, sometimes it is not complete justice but we actually don’t know what your buyer mentioned to the CS.

I’ll suggest to not take the heat on anyone especially your buyer and wait for an update.

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But you still asked the buyer to change the review, which is not allowed in any case. So that’s why it is under review. Maybe you will get a warning even if you are right or maybe not, I really don’t know. But you will not lose your account, don’t worry on that. Yes, sometimes it is not complete justice but we actually don’t know what your buyer mentioned to the CS.

I’ll suggest to not take the heat on anyone especially your buyer and wait for an update.

its not a fault of buyer its Customer Support team they can’t see who made me say it… buyer put those words into my mouth by constantly saying it 3 times will fix it… i hope justice prevails.

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its not a fault of buyer its Customer Support team they can’t see who made me say it… buyer put those words into my mouth by constantly saying it 3 times will fix it… i hope justice prevails.

they can’t see who made me say it

Oh Please stop blaming your buyer. You still did it, you still said it. No one asked you to “remind” him to change a review and on top of that you should also know the rules and that it’s impossible to change reviews and there was no point of asking him that.

P.S duplicated topics are not allowed on this forum.

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they can’t see who made me say it

Oh Please stop blaming your buyer. You still did it, you still said it. No one asked you to “remind” him to change a review and on top of that you should also know the rules and that it’s impossible to change reviews and there was no point of asking him that.

P.S duplicated topics are not allowed on this forum.

first you told me to hide the name of buyer and blocked my post now when you don’t have a reason to block you are saying its a duplicate post… find a better reason to block this post

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first you told me to hide the name of buyer and blocked my post now when you don’t have a reason to block you are saying its a duplicate post… find a better reason to block this post

find a better reason to block this post

I’m not blocking anything :woman_facepalming: What you need to do is to use a pen icon on your original post, remove links and upload new photos without buyers name to the original topic. That’s it.

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Guest humanissocial

“Please fix my review.”

This isn’t a bad experience with Fiverr Support. Your broke the ToS and are mad they are penalizing you for it.

Follow the rules and then you won’t have to worry about it and won’t feel the need to try to make Fiverr look bad for enforcing their rules.

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find a better reason to block this post

I’m not blocking anything :woman_facepalming: What you need to do is to use a pen icon on your original post, remove links and upload new photos without buyers name to the original topic. That’s it.

sorry, i am not that much experienced with how to link things here and there.

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“Please fix my review.”

This isn’t a bad experience with Fiverr Support. Your broke the ToS and are mad they are penalizing you for it.

Follow the rules and then you won’t have to worry about it and won’t feel the need to try to make Fiverr look bad for enforcing their rules.

i didn’t ask my buyer at all to change his review he kept saying it he said it on 3 places and when he got all i thought it will be good to remind him of his promise.

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Guest humanissocial

i didn’t ask my buyer at all to change his review he kept saying it he said it on 3 places and when he got all i thought it will be good to remind him of his promise.

LOL yes you did. I was quoting you.

“after I did rapid changes for the buyer I sent him a reminder asking to please fix his review and buyer asked how and I told him to visit Fiverr support”

Policy is policy. It doesn’t apply only when you want it to. You asked for a review, which is not allowed, and Fiverr penalized you for it.

Just because the buyer offered initially, that doesn’t give you a free pass to ask for it without penalty.

“your review is unjust” That is also not allowed.

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i didn’t ask my buyer at all to change his review he kept saying it he said it on 3 places and when he got all i thought it will be good to remind him of his promise.

i didn’t ask my buyer at all to change his review he kept saying it

By saying “your review is unjust” that was when you mentioned the review. He had to respond to that.

Don’t even mention the review at all for any reason no matter how unjust it is.

And I didn’t make that rule, so don’t bother explaining to me what’s wrong with it.

I sent him a reminder asking to please fix his review

You also can’t do this. They have banned accounts for this.

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LOL yes you did. I was quoting you.

“after I did rapid changes for the buyer I sent him a reminder asking to please fix his review and buyer asked how and I told him to visit Fiverr support”

Policy is policy. It doesn’t apply only when you want it to. You asked for a review, which is not allowed, and Fiverr penalized you for it.

Just because the buyer offered initially, that doesn’t give you a free pass to ask for it without penalty.

“your review is unjust” That is also not allowed.

My account is disabled … tell me is justice done ? answer in yes or no… don’t make fun of me

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Guest humanissocial

My account is disabled … tell me is justice done ? answer in yes or no… don’t make fun of me

You broke the Terms of Service you agree to when you sign up.

Fiverr enacted the penalty stipulated in those terms.

So YES it is justice.

Justice isn’t breaking the rules and getting away with it. If you don’t like the rules, don’t use the service.

It really is that simple.

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i didn’t ask my buyer at all to change his review he kept saying it

By saying “your review is unjust” that was when you mentioned the review. He had to respond to that.

Don’t even mention the review at all for any reason no matter how unjust it is.

And I didn’t make that rule, so don’t bother explaining to me what’s wrong with it.

I sent him a reminder asking to please fix his review

You also can’t do this. They have banned accounts for this.

a person places order with you and you deliver after 6 days he leaves a bad review saying you didn’t make changes and you are lost thinking what did he ask that i didn’t change. then you definitely will ask buyer hey that was unfair unjust.

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My account is disabled … tell me is justice done ? answer in yes or no… don’t make fun of me

My account is disabled … tell me is justice done ? answer in yes or no

It’s not a matter of justice. It’s a matter of violating a rule and paying the price.

It’s one reason I’m on the forum all the time, so I am aware of rules that might not be too clear otherwise.

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a person places order with you and you deliver after 6 days he leaves a bad review saying you didn’t make changes and you are lost thinking what did he ask that i didn’t change. then you definitely will ask buyer hey that was unfair unjust.

then you definitely will ask buyer hey that was unfair unjust.

No I definitely will not! Because I know the rules about this and what can happen.

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Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service.

The above is from the Terms of Service at the bottom of the Fiverr main page.

Check out this article: Asking for Reviews - This is what CS said

Many sellers have complained on the forum that they got a warning because they asked for a review.

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My account is disabled … tell me is justice done ? answer in yes or no… don’t make fun of me

My account is disabled … tell me is justice done ?

I feel really sorry for you, I only can imagine how it feels to loose your account.

however that means that you also had other warning and this wasn’t your first one because fiverr doesn’t disable accounts after first warning unless its asking for payment outside of fiverr.

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Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service.

The above is from the Terms of Service at the bottom of the Fiverr main page.

Check out this article: Asking for Reviews - This is what CS said

Many sellers have complained on the forum that they got a warning because they asked for a review.

My account is limited i can only deliver the orders in queue … its not just a warning! account is inactive url is not working fiverr.com/dzeeshah2 fiverr customer support is shutting down my account for this mistake. in future i will never listen to any buyer after they have closed order with a bad review. in reality the review was not so bad because anyone could understand reading that review that buyer didn’t communicate well… customer support told me that i manipulated the buyer which is a false allegation because i may have done a mistake by reminding buyer of his promise but i never manipulated him.

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My account is disabled … tell me is justice done ?

I feel really sorry for you, I only can imagine how it feels to loose your account.

however that means that you also had other warning and this wasn’t your first one because fiverr doesn’t disable accounts after first warning unless its asking for payment outside of fiverr.

never did anything like that… stop putting false allegations or assumptions from your personal experience.

fiverr.com/mariashtelle1 does not exist

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never did anything like that… stop putting false allegations or assumptions from your personal experience.

fiverr.com/mariashtelle1 does not exist

OK you need to take a step back and reassess.

You botched a delivery and probably didn’t address the issue on time. (Buyer claims they messaged you and waited for days)

You git a negative review which would be fine and all but you just had to break the ToS and ask for them to change it?

This is 100% on you, every step of the way.

Don’t be rude to other forum members please.

I understand your frustration and all but you should be able to see how Fiverr is not at fault here.

customer support told me that i manipulated the buyer which is a false allegation

That’s exactly what you did and Fiverr unfortunately has a 1 strike policy on that matter.

EDIT: to be fair the buyer was manipulating you but you went right along with it.

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In future you could just respond to the negative review (if/where Fiverr gives you that option) giving your side of the story so that’s visible to everyone who sees the review on the gig page, as well as making sure everything is fixed in the delivery. But just don’t ask them to alter the review (though if the review breaks the TOS maybe contact CS but it’s still risky doing that, so it might not be worth the risk to contact them about it).

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never did anything like that… stop putting false allegations or assumptions from your personal experience.

fiverr.com/mariashtelle1 does not exist

Just remove the “1”, geez. Have you not clicked profile links on the forum before?

DO NOT ASK YOUR BUYER TO CHANGE A REVIEW. Especially when you have a long message history with said buyer that would require a CS agent to read through it carefully.

If the buyer brings up changing the review themselves, do not reply, screenshot it, send it to CS and ask them: “How should I reply to this?”

PS I edited my previous comment, it wasn’t too relevant.

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In future you could just respond to the negative review (if/where Fiverr gives you that option) giving your side of the story so that’s visible to everyone who sees the review on the gig page, as well as making sure everything is fixed in the delivery. But just don’t ask them to alter the review (though if the review breaks the TOS maybe contact CS but it’s still risky doing that, so it might not be worth the risk to contact them about it).

yes I am being very honest by showing everything to public and they are bashing me for it… honesty is the best policy… My point here is that buyers can do anything they want and sellers should not fall for anything. Mistakes can happen but Fiverr Disabling Account for this is unfair please check my account https://postimg.cc/Jy1D6fqM it is worthy

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