The buyer is asking for 50% refund in return of positive feedback

[rupa16]

Hi,

I am in a very tricky situation. The buyer is asking for a 50% refund in return for the positive feedback. The order was for 1000 product update in WordPress and the buyer placed the order as agreed. After some time he asked me to to do only 300 products out of 1000 and to deliver the job. He also told that he will mark the complete and leave a positive review. I told him that I will do 300 products and deliver it as per his instruction.

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After I complete it, he started to complain that the job took a very long time and asked me to do 2 revisions which are unnecessary. However, I double-checked the job for twice and delivered it for again. This time the buyer sent the project again to deliver by asking that “make a 50% of the amount, I will give you positive feedback” which is quite unacceptable.

I am very confused at this moment and offered the buyer to do some more work out of courtesy. But it seems he is a fraud kind of person and I am very much confused as I have worked hard on the project and if I deliver it again he will leave bad feedback.

[humanissocial]

The fact that he asked you do this extra work for free was a huge red flag. These people are never legitimate. You should have declined and moved on and never do anything for the promise of a great review. It’s highly unethical.

[mariashtelle1]

The fact that he asked you do this extra work for free was a huge red flag. These people are never legitimate. You should have declined and moved on and never do anything for the promise of a great review. It’s highly unethical.

The fact that he asked you do this extra work for free was a huge red flag.

I actually think that he didn’t :thinking:

@rupa16 so you charged your buyer for 1000 products and you did only 300, right?

Which is 30% of the price but your client still was ready to make 50% payment (which would’ve stand for 500 product reviews)

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

[ssj1236]

The fact that he asked you do this extra work for free was a huge red flag.

I actually think that he didn’t :thinking:

@rupa16 so you charged your buyer for 1000 products and you did only 300, right?

Which is 30% of the price but your client still was ready to make 50% payment (which would’ve stand for 500 product reviews)

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

If that is the case then this counts as an incomplete delivery which will most definitely get the account a warning or get banned outright.

[humanissocial]

The fact that he asked you do this extra work for free was a huge red flag.

I actually think that he didn’t :thinking:

@rupa16 so you charged your buyer for 1000 products and you did only 300, right?

Which is 30% of the price but your client still was ready to make 50% payment (which would’ve stand for 500 product reviews)

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

Doing that much work for that little pay would be either working for free or working for less than peanuts when you do the math. Red flag either way and no one anyone should work with. Extra labour for the same or lower pricing is a big red flag and will not help a freelancer grow.

Reviews should never be a bargaining tool anyway. So unethical.

[mariashtelle1]

Doing that much work for that little pay would be either working for free or working for less than peanuts when you do the math. Red flag either way and no one anyone should work with. Extra labour for the same or lower pricing is a big red flag and will not help a freelancer grow.

Reviews should never be a bargaining tool anyway. So unethical.

oing that much work for that little pay would be either working for free or working for less than peanuts when you do the math

I also don’t see any price or how much she charged on her screenshots, so I didn’t go that way with undercharging or not. I can’t judge that without seeing actual facts.

But on her gig she is also offering 300+ products for 35$ (and that’s the price she set up herself)

But again, I can judge the story only from facts that I see even though undercharging is a huge problem on fiverr and a lot of sellers ready to work almost for free.

[humanissocial]

oing that much work for that little pay would be either working for free or working for less than peanuts when you do the math

I also don’t see any price or how much she charged on her screenshots, so I didn’t go that way with undercharging or not. I can’t judge that without seeing actual facts.

But on her gig she is also offering 300+ products for 35$ (and that’s the price she set up herself)

But again, I can judge the story only from facts that I see even though undercharging is a huge problem on fiverr and a lot of sellers ready to work almost for free.

I know it has already been paid, to clarify.

Oh I see I misunderstood part of the issue. Sorry to you and @rupa16.

It’s a bait and switch. The fraud request came after the order was made.

CORRECTION: I mean after the order was made. Still, the seller complied and set herself up for blackmail. Obviously the buyer made this deal for a scam, not altruism. No one asks you to do less work than your contract unless they want to scam you.

[gwyneth_galvin]

You need to urgently get in touch with Customer Support. You shouldn’t have agreed to do less work after they ordered, BUT they are the ones breaking the rules by holding positive feedback over your head, and I think CS will see it that way as well.

[humanissocial]

You need to urgently get in touch with Customer Support. You shouldn’t have agreed to do less work after they ordered, BUT they are the ones breaking the rules by holding positive feedback over your head, and I think CS will see it that way as well.

Yes this buyer shouldn’t be on Fiverr in any case.

[rupa16]

The fact that he asked you do this extra work for free was a huge red flag. These people are never legitimate. You should have declined and moved on and never do anything for the promise of a great review. It’s highly unethical.

Yes, I will do and have contacted the support.

[rupa16]

The fact that he asked you do this extra work for free was a huge red flag.

I actually think that he didn’t :thinking:

@rupa16 so you charged your buyer for 1000 products and you did only 300, right?

Which is 30% of the price but your client still was ready to make 50% payment (which would’ve stand for 500 product reviews)

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

Yes, I have done 300 products out of 1000. But in the middle of the job, he asked me to do only 300 and deliver the job. I am also agree to this that he has the right to get the refund but the issue is he is literally threatening me to refund 50% otherwise there will be a negative review as per his revision request. I think it’s directly a violation of TOS.

[rupa16]

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

If that is the case then this counts as an incomplete delivery which will most definitely get the account a warning or get banned outright.

I was ready to do 1000. But as you can see in the 2nd screenshot he asked me to do 300 only.

[mariashtelle1]

Yes, I have done 300 products out of 1000. But in the middle of the job, he asked me to do only 300 and deliver the job. I am also agree to this that he has the right to get the refund but the issue is he is literally threatening me to refund 50% otherwise there will be a negative review as per his revision request. I think it’s directly a violation of TOS.

I have done 300 products out of 1000

Then in this case you should’ve sent him another offer for another order with less $ and the price that would include only 300 products and after that contact fiverr support right away and ask them to cancel first order for 1000 products as your buyer ordered wrong option and you need to adjust your order. And they would’ve cancelled it without affecting your stats and your client would’ve placed new order with correct amount.

But now you are risking your account with incomplete delivery or just pure cancellation.

Or did you hope to get paid for 1000 products and make only 300? didn’t you think that your buyer will want to pay at the end only for the actual work done instead of overpaying?

Your client was actually generous offering to leave you 50% of payment instead of real 30% (even though you can not do that on fiverr)

[syedkhizarhayat]

It’s better for you to Cancel through Support. And tell them about buyers behavior.

[rupa16]

I have done 300 products out of 1000

Then in this case you should’ve sent him another offer for another order with less $ and the price that would include only 300 products and after that contact fiverr support right away and ask them to cancel first order for 1000 products as your buyer ordered wrong option and you need to adjust your order. And they would’ve cancelled it without affecting your stats and your client would’ve placed new order with correct amount.

But now you are risking your account with incomplete delivery or just pure cancellation.

Or did you hope to get paid for 1000 products and make only 300? didn’t you think that your buyer will want to pay at the end only for the actual work done instead of overpaying?

Your client was actually generous offering to leave you 50% of payment instead of real 30% (even though you can not do that on fiverr)

I have contacted the Fiverr. And suggested to do the same as you said to make a new offer and cancel the on-going only after the buyer accepts the new offer.

[rupa16]

I know it has already been paid, to clarify.

Oh I see I misunderstood part of the issue. Sorry to you and @rupa16.

It’s a bait and switch. The fraud request came after the order was made.

CORRECTION: I mean after the order was made. Still, the seller complied and set herself up for blackmail. Obviously the buyer made this deal for a scam, not altruism. No one asks you to do less work than your contract unless they want to scam you.

The question is if the buyer is trying to literally threatening with Feedback. That is quite unacceptable. And I think he is not a genuine person to work with. He could have directly ask me to refund the 50% of the amount and about the timeline at the starting when he asked me to do 300 out of 1000 and deliver. He raised the issue after I completed 300 products.

Secondly, he could directly ask me for refund of 50% by not raising the words “Positive Review”.

[humanissocial]

The question is if the buyer is trying to literally threatening with Feedback. That is quite unacceptable. And I think he is not a genuine person to work with. He could have directly ask me to refund the 50% of the amount and about the timeline at the starting when he asked me to do 300 out of 1000 and deliver. He raised the issue after I completed 300 products.

Secondly, he could directly ask me for refund of 50% by not raising the words “Positive Review”.

Thanks. I noted that. That is why I corrected myself and apologized.

[uk1000]

You also can’t give him 50% refund because that’s how fiverr system set up but if you indeed charged him for 1000 products and did only 300 then I’m not surprised that your client wanted at least 50% refund

If that is the case then this counts as an incomplete delivery which will most definitely get the account a warning or get banned outright.

Is it still incomplete delivery if the buyer changed the requirements by asking for only 300 instead of the original 1000?

Maybe the order should have been cancelled at the point the buyer asked for only 300 and a new order created/new offer for the 300 only and with a lower price than the order for 1000. Though that would affect completion rate (unless CS could do it without that) but it may be the best way.

[misscrystal]

I would have done the 1000 and delivered them. He can’t change the order once it starts.

He placed the order for 1000 and paid for 1000 and that’s what he should get.

A revision should not be to change the basic order and ask for a 50% refund and promise a good review.

I would have kept going. Also I think offering 1000 of anything is way too much in the first place.