misscrystal Posted January 15, 2020 Share Posted January 15, 2020 A buyer just accepted a custom order. The entire requirements section is missing and the order can’t start and she can’t write anything on the order page at all.Waiting on CS to see what to do. Hoping it won’t be a cancellation.bug618×804 18.2 KB 3 Link to comment Share on other sites More sharing options...
xuvayer_pro Posted January 15, 2020 Share Posted January 15, 2020 Hoping your order it won’t be a cancellation. 2 Link to comment Share on other sites More sharing options...
misscrystal Posted January 15, 2020 Author Share Posted January 15, 2020 Thanks, this is stressful.I’ve got the buyer waiting on this to see what she needs to do, while I’m waiting on CS to respond. It’s kind of… unpleasant for both of us. 😬 4 Link to comment Share on other sites More sharing options...
xuvayer_pro Posted January 16, 2020 Share Posted January 16, 2020 Yeah, It is most disturbing that the rock for a new seller. 😑 2 Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 Yeah, It is most disturbing that the rock for a new seller. 😑I’m hoping she won’t simply cancel and leave… this is bad. I’m not even sure if I sent her a new offer if the same thing would happen. 1 Link to comment Share on other sites More sharing options...
xuvayer_pro Posted January 16, 2020 Share Posted January 16, 2020 I hope as soon as possible to solve your problem. 😊 2 Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 Someone else with same problem: I have the same problem with a buyer who can’t enter the requirements so the order starts. Now she is asking to cancel.I’m still waiting on CS to get back to me. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 I think it’s possible this is only a problem for custom offers not regular orders. I just got a regular order. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 CS tells me to have her give me the requirements on the message system:Seeing that the buyer is using a mobile device, you can advise them to use a PC/Mac to proceed with providing the order requirements or you can skip the requirements and ask them to send you the requirements via Inbox.Otherwise, we will need them to contact us directly if they are experiencing issues with their account.Please let us know if you have further questions or concerns.Sure but um how is the order going to even start?And it’s not an issue with her account, its a bug. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 Apparently the CS person does not understand that the order won’t start, I won’t get paid and neither will fiverr.This is what she sees on her laptop: “orders with missing details”her order page, not loading783×862 87.5 KB Link to comment Share on other sites More sharing options...
cheyennewriter Posted January 16, 2020 Share Posted January 16, 2020 That’s so strange! Sorry you’re dealing with this. I just sent out a custom offer and the buyer was able to fill in the requirements. How odd. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 That’s so strange! Sorry you’re dealing with this. I just sent out a custom offer and the buyer was able to fill in the requirements. How odd.Thanks, no idea what to do. I have someone new to fiverr who has no idea what is happening and yet is willing to wait for me to get this fixed somehow, and CS does not understand the order will not start without the requirements filled in. Link to comment Share on other sites More sharing options...
coerdelion Posted January 16, 2020 Share Posted January 16, 2020 Have you tried clicking “I have all the information I need” … if it’s there. That will start the clock. Then you can get the requirements through messaging. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 Have you tried clicking “I have all the information I need” … if it’s there. That will start the clock. Then you can get the requirements through messaging.Its not there. Nothing is there. It’s now been 2.5 hours since she placed her order. She has never ordered on fiverr before. I have managed to keep her order and her appeased until tomorrow. CS seems to think I can go ahead with the order even though the order has no way to start and the CS person does not understand.sigh I’m exhausted 1 Link to comment Share on other sites More sharing options...
esquibar Posted January 16, 2020 Share Posted January 16, 2020 I’m having same issues trying to buy something. But bummed, may cancel and try again 1 Link to comment Share on other sites More sharing options...
sparx_intros Posted January 16, 2020 Share Posted January 16, 2020 If you are not getting option to skip order requirements and start the order on mobile you can try on PC/Mac, if you find option there (may be). Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 It would have helped to simply be able to cancel it and try it again but the CS person didn’t know what I was talking about, and it’s going to affect my orders and income to cancel. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 If you are not getting option to skip order requirements and start the order on mobile you can try on PC/Mac, if you find option there (may be).We did try that. She has no requirements section showing at all, just like what I see.bug618×804 18.2 KBIts the same on a computer for her she said. Link to comment Share on other sites More sharing options...
sparx_intros Posted January 16, 2020 Share Posted January 16, 2020 We did try that. She has no requirements section showing at all, just like what I see.bug618×804 18.2 KBIts the same on a computer for her she said.I said PC/MacYour screenshot is from mobile. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 I said PC/MacYour screenshot is from mobile.I know but it didnt help. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 I see when I contact CS they have one option to report the order page is not loading so this must be a common problem. Funny the CS person didn’t seem to know the order wont start.So I get penalized for this if I cancel it. Link to comment Share on other sites More sharing options...
sparx_intros Posted January 16, 2020 Share Posted January 16, 2020 I get this on PC generallyskip order requirement1040×313 16.5 KB Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 I get this on PC generallyskip order requirement1040×313 16.5 KBYes of course but she did not. And its not like that on the order page, all that is missing. It’s a blank white page. Link to comment Share on other sites More sharing options...
sparx_intros Posted January 16, 2020 Share Posted January 16, 2020 You are not getting what I am trying to say.You can skip the order requirement on your PC not the buyer.and later you ask information needed in the inbox. Link to comment Share on other sites More sharing options...
misscrystal Posted January 16, 2020 Author Share Posted January 16, 2020 You are not getting what I am trying to say.You can skip the order requirement on your PC not the buyer.and later you ask information needed in the inbox.The order won’t start. I know you can skip it. But all that part is gone. It’s a blank page. There is not any way in he11 to start the order. It’s all gone. Link to comment Share on other sites More sharing options...
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