I dont see all the messages sent to me

[f_hanson]

The response rate on my dashboard says 80% but I don’t see the other messages I haven’t responded to and it’s in red which means I am getting penalized for that. What’s up with that?

[cherboub]

This article may help you: https://sellers.fiverr.com/en/article/everything-you-need-to-know-about-response-time-rate