CS suspended me from contacting them. How to contact Fiverr CS?

[sandy7452]

Hi everyone,

CS had suspended (I didn’t even know this) me from contacting them.

I have an issue with my “Response Rate”. My “Response Rate” is constantly dropping. Today morning the rate was at 98%. I just checked now. It has dropped to 96%.

I have responded to every single message which I received. I have even unmarked spam messages and replied to them. I read in the forum that by not replying to spam messages makes the response rate decrease.

I am assuming my “Response Rate” is dropping because of these spam messages. I did receive quite a few spam messages recently. The users also got removed from the site afterwards. Is this causing the problem? I fear that I might lose my current “Level” if the “Response Rate” keeps on dropping.

I wanted CS to resolve the above issue. I sent the message twice but unfortunately, it looks like they have suspended me from contacting them. I concluded this from the URL and by not receiving confirmation about the ticket.

How can I contact CS?

Thank you everyone for your help.

[parachaahmer2]

No, it’s not actually dropping without a reason or due to some bug… It is dropping on the basis of calculation according to the formula.

Your response rate and other stats are calculated of total 60 days. So maybe you missed to reply one or more user in inbox before 24 hrs in your previous days. So that’s why. No need to contact CS. Just be patience and watch.

It happens with me, it happens with all. Just don’t worry.

Hope you understood.

[sandy7452]

No, it’s not actually dropping without a reason or due to some bug… It is dropping on the basis of calculation according to the formula.

Your response rate and other stats are calculated of total 60 days. So maybe you missed to reply one or more user in inbox before 24 hrs in your previous days. So that’s why. No need to contact CS. Just be patience and watch.

It happens with me, it happens with all. Just don’t worry.

Hope you understood.

Thank you for replying but your reply does not help. Sorry.

So maybe you missed to reply one or more user in inbox before 24 hrs in your previous days.

You are actually totally wrong. Please read again what I have wrote. I never miss a single message. I usually reply within 30 minutes. And I also reply to spam messages.

[thatwordchick]

Thank you for replying but your reply does not help. Sorry.

So maybe you missed to reply one or more user in inbox before 24 hrs in your previous days.

You are actually totally wrong. Please read again what I have wrote. I never miss a single message. I usually reply within 30 minutes. And I also reply to spam messages.

If you went back and unmarked old spam messages, they’ll be out of that 24 hour window and won’t count. If the spammer that sent you a message gets removed from the site before you get a chance to respond, I think you still get hit on response rate. It’s not fair, but neither is a lot of stuff on this platform.

[sandy7452]

If you went back and unmarked old spam messages, they’ll be out of that 24 hour window and won’t count. If the spammer that sent you a message gets removed from the site before you get a chance to respond, I think you still get hit on response rate. It’s not fair, but neither is a lot of stuff on this platform.

Thank you for replying.

If you went back and unmarked old spam messages

Nope, I didn’t do that. It’s the new spam messages.

If the spammer that sent you a message gets removed from the site before you get a chance to respond, I think you still get hit on response rate.

Actually a few days ago I responded to two or three (cannot remember) spammers about 10-15 minutes before they were removed from the site. Then my “Response Rate” should not decrease.

Do you know any other way to contact CS?

Thank you

[mariashtelle1]

Thank you for replying.

If you went back and unmarked old spam messages

Nope, I didn’t do that. It’s the new spam messages.

If the spammer that sent you a message gets removed from the site before you get a chance to respond, I think you still get hit on response rate.

Actually a few days ago I responded to two or three (cannot remember) spammers about 10-15 minutes before they were removed from the site. Then my “Response Rate” should not decrease.

Do you know any other way to contact CS?

Thank you

Do you know any other way to contact CS?

How long ago did you send message to CS?

[parachaahmer2]

Thank you for replying but your reply does not help. Sorry.

So maybe you missed to reply one or more user in inbox before 24 hrs in your previous days.

You are actually totally wrong. Please read again what I have wrote. I never miss a single message. I usually reply within 30 minutes. And I also reply to spam messages.

Well, this is not a bug, and don’t worry this happens with all. It will be fixed automatically, just forget it, focus on your work.

[sandy7452]

Do you know any other way to contact CS?

How long ago did you send message to CS?

Thank you for replying.

9 months ago. It was regarding a feedback I received from a buyer who was not happy with one of the Fiverr features (Timer). The buyer left his dissatisfaction views in the feedback about the Timer feature. So I contacted CS and repeatedly asked them why can’t they revise the feedback when the buyer has issues with Fiverr’s features. It is Fiverr who implemented the feature. They simply kept on sending me answers from the scripts. I think later they just suspended me contacting them because I kept on sending messages to them asking for a solution.

[mariashtelle1]

Thank you for replying.

9 months ago. It was regarding a feedback I received from a buyer who was not happy with one of the Fiverr features (Timer). The buyer left his dissatisfaction views in the feedback about the Timer feature. So I contacted CS and repeatedly asked them why can’t they revise the feedback when the buyer has issues with Fiverr’s features. It is Fiverr who implemented the feature. They simply kept on sending me answers from the scripts. I think later they just suspended me contacting them because I kept on sending messages to them asking for a solution.

What mistake does it show when you are trying to submit your ticket?

[sandy7452]

What mistake does it show when you are trying to submit your ticket?

1. You always receive email confirmation about the ticket. But I did not receive the confirmation of the ticket in my email. I tried twice.

2. The URL has this “error&message=Cannot+sign+in+suspended+user” in it. This does confirm that I have been suspended.

3. Also when I click on “My Activities”, the same URL comes up.

[mariashtelle1]

1. You always receive email confirmation about the ticket. But I did not receive the confirmation of the ticket in my email. I tried twice.

2. The URL has this “error&message=Cannot+sign+in+suspended+user” in it. This does confirm that I have been suspended.

3. Also when I click on “My Activities”, the same URL comes up.

Well, you can try to send them an email directly.

But it’s never a good idea to send spam messages like you did.

Did you have other account before? Or it’s your first and only one account?

[sandy7452]

Well, you can try to send them an email directly.

But it’s never a good idea to send spam messages like you did.

Did you have other account before? Or it’s your first and only one account?

you can try to send them an email directly.

Would you be able to provide the email address please?

But it’s never a good idea to send spam messages like you did.

Can you please elaborate? Did I implement the “Timer” feature?

Did you have other account before? Or it’s your first and only one account?

And why would I do that?

[mariashtelle1]

you can try to send them an email directly.

Would you be able to provide the email address please?

But it’s never a good idea to send spam messages like you did.

Can you please elaborate? Did I implement the “Timer” feature?

Did you have other account before? Or it’s your first and only one account?

And why would I do that?

Did I implement the “Timer” feature?

You see. I wouldn’t be surprised if CS did indeed suspend you because if they way you are communicating. I understand you are mad but you are even being passive aggressive towards people who’s trying to help you so I only can imagine what you were writing to support team in your messages instead of constructively asking them to escalate and review this case one more time.

You should have their email address in one of the previous confirmations and emails you received from them in your email inbox. You can just copy it and send them direct email hoping it will go through.

[sandy7452]

Did I implement the “Timer” feature?

You see. I wouldn’t be surprised if CS did indeed suspend you because if they way you are communicating. I understand you are mad but you are even being passive aggressive towards people who’s trying to help you so I only can imagine what you were writing to support team in your messages instead of constructively asking them to escalate and review this case one more time.

You should have their email address in one of the previous confirmations and emails you received from them in your email inbox. You can just copy it and send them direct email hoping it will go through.

No, they were never intending to help me. They repeatedly said “it is buyer’s opinion”. They cannot do anything about it. The matter did go to one of the managers who probably suspended me.

This was the buyer’s feedback “Timed out by Fiverr’s now,now,now schedule. Delivered HMTL will help.”

Buyer did not respond for days. I kept on sending reminders. Then on the last day I just decided to deliver the project.

Let me know what you think.

You should have their email address in one of the previous confirmations and emails you received from them in your email inbox.

No I don’t. As I have told you before, the last time I contacted them was 9 months ago.

[mariashtelle1]

No, they were never intending to help me. They repeatedly said “it is buyer’s opinion”. They cannot do anything about it. The matter did go to one of the managers who probably suspended me.

This was the buyer’s feedback “Timed out by Fiverr’s now,now,now schedule. Delivered HMTL will help.”

Buyer did not respond for days. I kept on sending reminders. Then on the last day I just decided to deliver the project.

Let me know what you think.

You should have their email address in one of the previous confirmations and emails you received from them in your email inbox.

No I don’t. As I have told you before, the last time I contacted them was 9 months ago.

No I don’t. As I have told you before, the last time I contacted them was 9 months ago

Their email didn’t change since then. Just go to your old messages 9months ago and copy your email from their.

But hopefully someone else will be more helpful and will do the job for you. You can also search the forum, their email was shared many many times here.

[sandy7452]

No I don’t. As I have told you before, the last time I contacted them was 9 months ago

Their email didn’t change since then. Just go to your old messages 9months ago and copy your email from their.

But hopefully someone else will be more helpful and will do the job for you. You can also search the forum, their email was shared many many times here.

Thank you for your time.

The earliest emails I have are only from November (last month) unfortunately. I send emails to Trash once I have read them.

I will search the forum.

[vickiespencer]

If you repeatedly contact CS about the same issue, I have read on the Forum that they get unhappy with you, and they DO block you from reaching them again.

[misscrystal]

No, they were never intending to help me. They repeatedly said “it is buyer’s opinion”. They cannot do anything about it. The matter did go to one of the managers who probably suspended me.

This was the buyer’s feedback “Timed out by Fiverr’s now,now,now schedule. Delivered HMTL will help.”

Buyer did not respond for days. I kept on sending reminders. Then on the last day I just decided to deliver the project.

Let me know what you think.

You should have their email address in one of the previous confirmations and emails you received from them in your email inbox.

No I don’t. As I have told you before, the last time I contacted them was 9 months ago.

They repeatedly said “it is buyer’s opinion”

You must have been hammering them with messages. That’s why they suspended you. I wish you luck with your current problem.

There have been more than one time that I overlooked a message when I swore that I had answered all of them. I don’t know if that’s the situation you have though.

[lloydsolutions]

Thank you for your time.

The earliest emails I have are only from November (last month) unfortunately. I send emails to Trash once I have read them.

I will search the forum.

I will search the forum.

Here is the email address: support@fiverr.com

If you type “Customer Support suspended me” in the search bar above there are several posts on the subject which may be of interest to you.

[sandy7452]

I will search the forum.

Here is the email address: support@fiverr.com

If you type “Customer Support suspended me” in the search bar above there are several posts on the subject which may be of interest to you.

Thank you very much for your help.

[sandy7452]

They repeatedly said “it is buyer’s opinion”

You must have been hammering them with messages. That’s why they suspended you. I wish you luck with your current problem.

There have been more than one time that I overlooked a message when I swore that I had answered all of them. I don’t know if that’s the situation you have though.

You must have been hammering them with messages. That’s why they suspended you.

Ok. But do let me know what you think about the buyer’s feedback.

I don’t know if that’s the situation you have though.

Nope, I remain online from 8 or 9 in the morning till late night. I work on various websites. So I never miss a message.

[catwriter]

You must have been hammering them with messages. That’s why they suspended you.

Ok. But do let me know what you think about the buyer’s feedback.

I don’t know if that’s the situation you have though.

Nope, I remain online from 8 or 9 in the morning till late night. I work on various websites. So I never miss a message.

do let me know what you think about the buyer’s feedback.

It was a 4 star review, why sending tons of messages to CS about it? You could have simply responded to that feedback and explained the situation, so any potential buyer looking at it would see that it wasn’t your fault.

[sandy7452]

do let me know what you think about the buyer’s feedback.

It was a 4 star review, why sending tons of messages to CS about it? You could have simply responded to that feedback and explained the situation, so any potential buyer looking at it would see that it wasn’t your fault.

It was a 4 star review, why sending tons of messages to CS about it?

I did not implement the “Timer” feature. Did I? So why should I receive the flak? I would have gladly accepted any other feedback criticising my work. I put a lot of hard work into every project that I do.

You could have simply responded to that feedback

It was a feedback criticising Fiverr’s feature. Why do I have to waste my time and respond to that? The actual people (Fiverr) are not interested in solving their feature issues, how will my response help in solving the issue?

so any potential buyer looking at it would see that it wasn’t your fault.

Does that feedback really look like it’s an issue with my work?

[misscrystal]

All of your agitation is over a 4 star review?

As catwriter said you can just leave a response to it.

I had a one star review from someone who tried to scam me and I wouldn’t give him a refund so he made up lies about me in the review and it was left there.
I didn’t go ballistic over it, just left a response to it.

I just read that review. It’s not even bad. No one is going to pay any attention to that. I don’t understand what this amount of attention to it is for.
I don’t even know exactly what he is talking about in that review but it’s not a big deal. It’s clear he isn’t talking about you or your work to anyone who reads it.

and it was 9 months ago. Anyway good luck with contacting customer support. Please let us know what they say.

[misscrystal]

I just wanted to add that rather than pursue the matter of the review any further,
I strongly suggest that you try to let them know you are sincerely apologetic for
sending multiple messages about the same thing, and politely and succinctly
request the ability to contact support in the usual way again. And promise from
now on you will only send one message about one problem instead of multiple times.
You are a good seller and may need support’s help in the future.

The real problem you have now is not being able to contact support in the usual way. That review is not a problem.