muhammadraheel Posted December 19, 2019 Share Posted December 19, 2019 Why my response rate going down everyday even i didn’t received any query from client? Link to comment Share on other sites More sharing options...
mariashtelle1 Posted December 19, 2019 Share Posted December 19, 2019 Because it has 60 days rolling period and some messages not taken into account anymore. 1 Link to comment Share on other sites More sharing options...
muhammadraheel Posted December 19, 2019 Author Share Posted December 19, 2019 Because it has 60 days rolling period and some messages not taken into account anymore.i know 60 days period but i replied to all queries within hour. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted December 19, 2019 Share Posted December 19, 2019 i know 60 days period but i replied to all queries within hour.then check your spam messages. sometimes even if it shows that it wouldn’t count towards your rating it still does. Link to comment Share on other sites More sharing options...
muhammadraheel Posted December 19, 2019 Author Share Posted December 19, 2019 then check your spam messages. sometimes even if it shows that it wouldn’t count towards your rating it still does.i almost daily checked spam folder but there is nothing to show. Link to comment Share on other sites More sharing options...
ma_creations Posted December 19, 2019 Share Posted December 19, 2019 Because it has 60 days rolling period and some messages not taken into account anymore.How To find spam folder!!! Link to comment Share on other sites More sharing options...
mariashtelle1 Posted December 19, 2019 Share Posted December 19, 2019 How To find spam folder!!!How To find spamyou don’t need to put so many exclamation marks.go to your messages and choose spam folder instead of “all conversations” 1 Link to comment Share on other sites More sharing options...
ma_creations Posted December 19, 2019 Share Posted December 19, 2019 How To find spamyou don’t need to put so many exclamation marks.go to your messages and choose spam folder instead of “all conversations”Thanks for helping!!! Link to comment Share on other sites More sharing options...
danieladgr Posted December 19, 2019 Share Posted December 19, 2019 I had the same issue the other day, after checking for unread messages or/and spam I couldn’t find any reason why this was happening, so I asked CS and they responded that everything was fine. I then checked again and indeed my response rate was back to 100%. Maybe it is a bug, but is better if you ask them directly to clarify this issue. 1 Link to comment Share on other sites More sharing options...
muhammadraheel Posted December 19, 2019 Author Share Posted December 19, 2019 I had the same issue the other day, after checking for unread messages or/and spam I couldn’t find any reason why this was happening, so I asked CS and they responded that everything was fine. I then checked again and indeed my response rate was back to 100%. Maybe it is a bug, but is better if you ask them directly to clarify this issue.ok that sound great…can you please let me know how can i ask to CS? Link to comment Share on other sites More sharing options...
lloydsolutions Posted December 19, 2019 Share Posted December 19, 2019 ok that sound great…can you please let me know how can i ask to CS?Here is the link for Customer Support: https://www.fiverr.com/support_tickets/new Link to comment Share on other sites More sharing options...
muhammadraheel Posted December 19, 2019 Author Share Posted December 19, 2019 Here is the link for Customer Support: https://www.fiverr.com/support_tickets/newThanks for the link. 1 Link to comment Share on other sites More sharing options...
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