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Order Cancelled Mutually, But Affecting My Performance


chiradip_b

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Six months of dedicated service earned me a Level 1 recognition.
Suddenly I received an order from an unknown buyer and straight sent an order that is noway within my scope. The buyer not even chatted before placing the order.
So I approached the resolution center and got the order cancelled by mutual agreement. But this is affecting my performance and shows me a notification that my order completion rate is less than 90.
I am a bit confused and frustrated.

  1. The work was beyond my scope of any Gig.
  2. The buyer did not discuss anything regarding his/her requirement before placing the order. So I did not have a slightest idea.

This notification of demotion again is a bit frustrating. More over, this has affected my Gig visibility as well.

What should I do?

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it will take more than one order… it is a percentage ratio, you can check @maitasun two topics that she created on how to calculate your ratio.

it will take more than one order… it is a percentage ratio, you can check @maitasun two topics that she created on how to calculate your ratio.

Thanks for directing the OP to both topics, María. They’ll be of help! 🙂

Here you go, @chiradip_b. Please take your time to read through. 😉

Losing & Regaining Points - Order Completion Rate (OCR)

Losing & Regaining Points: Rating (Part 2) - Maintaining / Gaining Points

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