Collecting Payment

[nmaio78]

I completed my first gig! About five days ago…but still haven’t gotten paid. It is registered as completed, and I got a positive rating, and in my analytic page it registers as money earned, but I don’t have any money in my account and my Paypal account does not show any deposits. HELP!

[capripio2]

Yes, that would be correct because after your gig mark as completed payment goes to clearence step which took 14days to clear take a look revenue tab to find when you get your payment available for withdraw

[voiceoverwork]

@nmaio78



Go to your Sales area and see…

• Active (order is in and you’re working on it)
  
  
• Completed (order delivered;
  
  A) completed by Buyer.
  
  B) Auto complete, up to 3 days)
  
  
  
• Delivered (order is delivered and Buyer hasn’t picked it up yet)
  
  
  
• Cancelled (order was cancelled)
  
  
  
  Orders do not get paid until;
  
• The order is completed (see above)
  
• The 14 day pending period expires
  
  
  
  So completion can take up to 3 days + 14 day pending period = up to 17 days

[laura_halbert]

Hello,



Today, I got a single email from "noreply@e.fiverr.com"



"Hey laura_halbert,



Great news! Your $1,444 revenues were sent to your PayPal account.

Please be patient as funds may take up to a few days to appear in your PayPal balance"



This came out to be very surprising for me as I DONOT have a PayPal account, and NEITHER did I withdraw my funds using PayPal. Moreover, I got a single Email. There was no confirmation email and nothing else.



Am I being stolen by Fiverr? All my earnings on my Fiverr Account has just vanished.

Have anyone experienced the same too?

Please Help 😦

[abd5353]

Reply to @laura_halbert:



I think someone hacked into your Fiverr account and withdrew all your money to their pay-pal account. I advise you tell Customer Service and also change your Fiverr password.

[laura_halbert]

@abd5353, How can this happen? No one had my Fiverr Username and Password. Moreover, I had no PayPal Account with the same Email-Address.



And I got a SINGLE email from Fiverr. Normally, they send a confirmation email before sending the money. I have contacted Customer Support.

[laura_halbert]

Reply to @kjblynx: If it had been some other Website then why all my earnings had vanished from my account. I can clearly see that someone withdrew all my earnings. I got no confirmation message on my email nor I have a PayPal account. I don’t know whom to blame. Even if the account was hacked, then I should have got a confirmation Email.

[article_real]

sorry for that. keep communication with fiverr customer service, there must be a missed up somewhere.